Cloud Support Engineer-I, GovCloud Support Team (US)

AWS Premium Support is seeking Support Engineers to provide world-class technical support across all AWS offerings. This role combines hands-on technical problem-solving with customer service excellence, working with a diverse range of customers to resolve complex technical issues. Engineers work on a follow-the-sun model, eliminating the need for after-hours on-call duties.

The position offers unique opportunities to work with cutting-edge cloud technologies while developing both technical and leadership skills. Support Engineers not only resolve technical issues but also contribute to team development through mentoring, training creation, and process improvement initiatives. They serve as the crucial link between customers and development teams, providing valuable feedback for service improvements.

AWS values diverse experiences and maintains an inclusive culture through employee-led affinity groups and ongoing learning experiences. The company emphasizes work-life harmony and provides comprehensive career development resources. The role offers competitive compensation, including base pay ranging from $71,100 to $158,900 depending on location, plus additional benefits like equity and sign-on payments.

Key responsibilities include troubleshooting complex technical issues, creating technical documentation, collaborating with engineering teams, and driving customer satisfaction. The ideal candidate combines strong technical abilities with excellent communication skills and a customer-focused mindset. This role provides an excellent opportunity to work at the forefront of cloud computing while developing a rewarding career at AWS.