Cloud Support Engineer-I, GovCloud Support Team (US)

AWS Premium Support is seeking Support Engineers to provide world-class technical support across all AWS offerings. This role combines hands-on technical problem-solving with customer service excellence, working with a diverse range of customers to resolve complex technical issues. Engineers work on a follow-the-sun model, eliminating the need for after-hours on-call duties.

The position offers unique opportunities to work with cutting-edge cloud technologies while developing both technical and leadership skills. Support Engineers not only resolve technical issues but also contribute to team development through mentoring, training creation, and process improvement initiatives. They serve as the crucial link between customers and development teams, providing valuable feedback for service improvements.

The role requires strong technical knowledge spanning Linux systems, networking, and cloud computing concepts. You'll work in a collaborative environment, partnering with engineers globally to solve complex technical challenges. AWS values diversity and provides extensive career development resources, including knowledge-sharing platforms and mentorship opportunities.

The compensation package is comprehensive, including competitive base salary, equity, and benefits. AWS emphasizes work-life harmony, offering flexible scheduling options. This is an excellent opportunity for technically skilled individuals who are passionate about cloud computing and customer service to join a leading technology company known for innovation and growth.

The ideal candidate will combine technical expertise with strong communication skills, bringing a customer-focused mindset and the ability to handle multiple complex issues simultaneously. You'll be part of a global team that's shaping the future of cloud computing while enjoying opportunities for personal and professional growth.