Cloud Support Engineer I (Linux)

AWS is a leading cloud computing platform providing cloud services to customers worldwide.
Tokyo, JapanOsaka, Japan
Cloud
Entry-Level Software Engineer
In-Person
Enterprise SaaS

Description For Cloud Support Engineer I (Linux)

Join AWS Support Engineering team as a Cloud Support Engineer specializing in Linux systems. This role focuses on providing technical support to customers using AWS cloud services, with emphasis on Linux environments. You'll be part of a 24/7 Japanese-language support team, working during regular business hours with no night shifts required.

As a Cloud Support Engineer, you'll troubleshoot complex technical issues, assist customers with system architecture, and provide guidance on AWS best practices. The role involves working with over 200 AWS services categorized into 10 technical domains, with specific focus on Linux environments, virtualization, storage, and cloud migration services.

Your daily activities will include mastering the latest AWS technologies, collaborating with AWS architects and service teams, improving support processes, creating technical content, and engaging with a global engineering community. The position offers unique insights into cloud infrastructure, access to AWS services for learning, and opportunities to grow alongside talented engineers worldwide.

The ideal candidate combines strong technical expertise in Linux systems with excellent communication skills. While Japanese fluency is required, English reading and writing abilities are necessary for collaboration with international teams. AWS provides translation tools to support global communication.

This role offers a balanced work environment with structured handoff processes between global teams, ensuring work-life harmony. You'll be part of a supportive team culture where knowledge sharing and continuous learning are encouraged, and your contributions directly impact customer success.

Last updated 3 days ago

Responsibilities For Cloud Support Engineer I (Linux)

  • Provide technical support for AWS cloud services with focus on Linux environments
  • Troubleshoot and resolve customer issues related to Linux systems
  • Collaborate with AWS architects and service development teams
  • Write technical documentation and tutorials
  • Communicate with global engineering teams
  • Provide feedback for AWS service improvements based on customer support experience

Requirements For Cloud Support Engineer I (Linux)

Linux
  • Experience in managing and operating applications on Linux/UNIX systems
  • Experience in troubleshooting and improving services running on Linux/UNIX systems
  • Basic knowledge of TCP/IP, DNS, routing, and firewalls
  • Excellent Japanese communication skills (verbal and written)
  • Ability to read and write in English
  • Ability to work 8-hour shifts between 8:00 and 20:00, including weekend rotations
  • Ability to handle multiple tasks simultaneously
  • Continuous learning mindset

Benefits For Cloud Support Engineer I (Linux)

  • 24/7 support structure allowing for work-life balance
  • Opportunity to work with latest cloud technologies
  • Global team collaboration
  • Learning and growth opportunities

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