Cloud Support Engineer I - Linux

Amazon Web Services (AWS) is seeking a Cloud Support Engineer to join their global support team. This role offers an exciting opportunity to work with cutting-edge cloud technologies while supporting AWS's diverse customer base. As a Cloud Support Engineer, you'll be responsible for providing technical support for various Linux services focusing on AWS Compute Technologies such as EC2 Core/Linux, Elastic Block Store (EBS), LightSail, ElastiCache, and more.

The position requires a strong foundation in Linux administration and networking, with opportunities to develop expertise in specific AWS services. You'll work in a dynamic environment, solving complex technical challenges and helping customers optimize their cloud infrastructure. The role involves direct customer interaction through multiple channels, including email, chat, and phone support.

AWS offers an inclusive culture with strong emphasis on work-life balance and professional development. The team operates on a follow-the-sun model, supporting global customers. You'll have access to mentorship opportunities, comprehensive training, and the chance to work with some of the most innovative cloud technologies in the industry.

The ideal candidate should have at least 2 years of Linux administration experience, strong troubleshooting skills, and excellent communication abilities. Knowledge of cloud computing concepts and experience with scripting languages is highly valued. This role provides an excellent opportunity to grow your career in cloud computing while working for the world's leading cloud platform provider.

Working at AWS means being part of a company that values diversity, inclusion, and continuous innovation. You'll join a team dedicated to customer success and have the opportunity to influence the evolution of cloud computing technologies. The role offers flexibility in working hours and a supportive environment focused on both professional growth and personal well-being.