Cloud Support Engineer I - Linux (Mandarin Fluency)

Market leader and technology forerunner in Cloud business, providing cloud computing services to companies globally
Cloud
Entry-Level Software Engineer
In-Person
5,000+ Employees
1+ year of experience
Enterprise SaaS · Cloud

Description For Cloud Support Engineer I - Linux (Mandarin Fluency)

Amazon Web Services (AWS), the leading cloud computing provider, is seeking a Cloud Support Engineer I with Linux expertise and Mandarin fluency. This role puts you at the forefront of cloud technology, where you'll serve as a crucial link between AWS and its global customer base. As a Cloud Support Engineer, you'll tackle complex technical challenges, provide innovative solutions, and help customers maximize their AWS investment.

The position offers a unique blend of technical problem-solving and customer interaction, requiring both strong Linux systems knowledge and excellent communication skills in English and Mandarin. You'll work with cutting-edge cloud technologies, collaborate with top engineers worldwide, and contribute to AWS's continued leadership in cloud computing.

AWS offers an inclusive work environment with strong emphasis on work-life balance and professional growth. The company provides comprehensive mentorship programs, career development opportunities, and a culture that celebrates diversity through various employee-led affinity groups and initiatives.

This role is perfect for someone with a passion for cloud computing, strong technical aptitude, and a desire to help customers succeed. You'll be part of a team that values knowledge sharing, innovation, and continuous learning, while working on critical projects that impact AWS's global customer base.

The position requires minimum 1 year of relevant experience, with opportunities to grow and develop your career in cloud computing. You'll be supported by a team dedicated to maintaining AWS's position as a technology leader while fostering an environment that promotes both professional excellence and personal well-being.

Last updated 23 days ago

Responsibilities For Cloud Support Engineer I - Linux (Mandarin Fluency)

  • Act as Cloud Ambassador across cloud products
  • Use advanced troubleshooting techniques to provide solutions to customers
  • Interact with leading engineers worldwide
  • Partner with AWS teams to reproduce and resolve customer issues
  • Drive customer communication during critical events
  • Write tutorials, how-to videos, and technical articles
  • Work on complex customer problems spanning multiple AWS services
  • Provide feedback to internal AWS teams on service improvements

Requirements For Cloud Support Engineer I - Linux (Mandarin Fluency)

Linux
  • 1+ years of software development, or 1+ years of technical support experience
  • Experience troubleshooting and debugging technical systems
  • Mandarin Fluency
  • Experience in Cloud/Distributed computing technology preferred
  • Bachelor's degree in computer science or equivalent preferred

Benefits For Cloud Support Engineer I - Linux (Mandarin Fluency)

Medical Insurance
Dental Insurance
Vision Insurance
Mental Health Assistance
Parental Leave
  • Work-life balance
  • Flexible working hours
  • Mentorship opportunities
  • Career growth opportunities
  • Inclusive team culture
  • Employee-led affinity groups
  • Learning and development opportunities

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