Cloud Support Engineer I (Networking)

World's most comprehensive and broadly adopted cloud platform, pioneering cloud computing and continuous innovation.
Cloud
Entry-Level Software Engineer
In-Person
5,000+ Employees
2+ years of experience
Enterprise SaaS · Cloud

Description For Cloud Support Engineer I (Networking)

AWS Sales, Marketing, and Global Services (SMGS) is seeking a Cloud Support Engineer to join their dynamic team. As a 'Cloud Ambassador,' you'll be at the forefront of transformational technology, supporting a global customer base utilizing AWS services. The role involves working with cutting-edge cloud computing technologies, helping customers understand application architectures, and ensuring their success with AWS products.

The position requires working 5 days a week on rotational shifts (including occasional weekends) during India night time (7 PM to 4 AM IST or 11 PM to 8 AM IST). You'll be part of AWS's 24x7x365 operations, applying advanced troubleshooting techniques, interacting with leading engineers worldwide, and driving critical customer communications.

AWS values diverse experiences and maintains an inclusive culture through employee-led affinity groups and ongoing learning opportunities. The company offers strong career growth potential through mentorship, knowledge-sharing, and professional development resources. Work-life harmony is emphasized, with flexible working arrangements to support both professional and personal success.

Key responsibilities include learning groundbreaking technologies, providing unique solutions to customer needs, partnering with Amazon teams, improving support processes, creating technical content, and handling complex multi-service customer issues. The ideal candidate will have networking expertise, troubleshooting experience, and a passion for customer support in cloud computing environments.

Last updated 3 days ago

Responsibilities For Cloud Support Engineer I (Networking)

  • Learn and use groundbreaking technologies
  • Apply advanced troubleshooting techniques for customer solutions
  • Interact with leading engineers worldwide
  • Partner with Amazon teams to reproduce and resolve customer issues
  • Provide feedback to internal teams on service improvements
  • Drive customer communication during critical events
  • Drive projects to improve support processes and customer experience
  • Write tutorials, how-to videos, and technical articles
  • Work on complex customer problems across multiple AWS services

Requirements For Cloud Support Engineer I (Networking)

Linux
  • Bachelor's degree OR equivalent experience in a technical position
  • 2+ years experience in relevant technical position
  • Experience troubleshooting networking issues using tools (traceroute, mtr, ping, iperf, dig/nslookup, cURL, tcpdump/wireshark)
  • Good Knowledge of OSI Model components and troubleshooting
  • Good knowledge of Networking (HTTP, SSL DNS, TCP/IP, IPSEC) and routing protocols (BGP)

Benefits For Cloud Support Engineer I (Networking)

  • Mentorship and career growth opportunities
  • Work-life harmony
  • Employee-led affinity groups
  • Inclusive team culture
  • Ongoing learning experiences
  • Knowledge-sharing resources

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