Cloud Support Engineer I — Networking (fluent in Mandarin)

Amazon Web Services (AWS) is the market leader and technology pioneer in cloud computing. As a Cloud Support Engineer I, you'll be at the forefront of transformational technology, helping global companies and developers leverage AWS services for their mission-critical applications. You'll serve as a 'Cloud Ambassador' across AWS products, providing customers with tools and tactics to maximize their investment.

The role involves working with cutting-edge cloud technologies, troubleshooting complex technical issues, and collaborating with renowned engineers worldwide. You'll be part of a smart, passionate team that believes world-class support is crucial for customer success. Daily responsibilities include applying advanced troubleshooting techniques, working with the AWS team to resolve customer issues, creating technical documentation, and handling complex problems involving multiple AWS services.

AWS values diverse experiences and inclusive culture. The company offers extensive knowledge-sharing opportunities, mentorship programs, and career advancement resources. Work-life harmony is prioritized, with flexibility being a key aspect of the working culture. You'll join a team that continuously innovates and raises performance standards while striving to become Earth's Best Employer.

The ideal candidate should have experience in troubleshooting technical systems, be fluent in Mandarin, and possess a strong technical background. This role offers an exciting opportunity to work with the latest cloud computing technologies while helping customers understand and implement robust application architectures and integration approaches.