Cloud Support Engineer I - SCD / DMS (fluent in Mandarin)

AWS is the world's most comprehensive and broadly adopted cloud platform, pioneering cloud computing with continuous innovation.
Cloud
Entry-Level Software Engineer
In-Person
5,000+ Employees
1+ year of experience
Enterprise SaaS · Cloud

Description For Cloud Support Engineer I - SCD / DMS (fluent in Mandarin)

Amazon Web Services (AWS) is seeking a Cloud Support Engineer to join our global support organization. As a Cloud Support Engineer, you'll be at the forefront of cloud computing technology, helping companies worldwide leverage AWS services for their mission-critical applications. You'll serve as a 'Cloud Ambassador,' providing technical guidance and support across AWS's comprehensive product portfolio.

The role combines technical expertise with customer service, requiring you to troubleshoot complex systems, develop unique solutions, and ensure customers maximize their AWS investment. You'll work with renowned engineers globally, contribute to the AWS knowledge base through technical content creation, and drive improvements in our support processes.

This position offers an exciting opportunity to work with cutting-edge technology while developing your skills in cloud computing. You'll be part of a team that values innovation, customer obsession, and technical excellence. The role requires Mandarin language proficiency and combines hands-on technical work with customer interaction.

AWS offers a collaborative work environment with emphasis on work-life harmony, career growth, and inclusive culture. You'll have access to mentorship opportunities, employee-led affinity groups, and continuous learning resources. Join us to be part of a team that's shaping the future of cloud computing while building a rewarding career at one of technology's most innovative companies.

Last updated 3 days ago

Responsibilities For Cloud Support Engineer I - SCD / DMS (fluent in Mandarin)

  • Learn and use groundbreaking cloud technology
  • Apply advanced troubleshooting techniques to provide unique solutions
  • Work with AWS team to reproduce and resolve customer issues
  • Provide feedback to internal AWS team to improve service levels
  • Drive communication with customers during important events
  • Write tutorials, how-to videos, and technical documentation
  • Resolve complex customer issues involving multiple AWS services

Requirements For Cloud Support Engineer I - SCD / DMS (fluent in Mandarin)

Linux
  • Bachelor's degree in IT, computer science, engineering design, mathematics or equivalent technical subject
  • 1 year of software development or technical support experience
  • Experience in troubleshooting and debugging technical systems
  • Fluent in written and oral Mandarin communication
  • 1 year of professional technical work experience in Internet industry

Benefits For Cloud Support Engineer I - SCD / DMS (fluent in Mandarin)

  • Work-life balance
  • Career development opportunities
  • Mentorship programs
  • Inclusive team culture
  • Employee-led affinity groups

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