Cloud Support Engineer I : SCD (French), Premium Support Team

As the world's largest cloud provider, Amazon Web Services (AWS) is redefining the cloud computing industry with more than 200 featured products and services. AWS Support Engineering teams span across the globe and implement innovative cloud computing solutions and solve technical problems. As a Cloud Support Engineer, you will be at the forefront of this transformational technology and act as the 'Cloud Ambassador' across all cloud products.

Your responsibilities will include:

• Working on critical, highly complex customer problems that may span multiple AWS services
• Applying advanced troubleshooting techniques to provide unique solutions to our customers' individual needs
• Leveraging your extensive customer support experience to provide feedback to internal teams on how to improve services
• Driving tactical & strategic projects that improve support-related processes and our customers' technical support experience
• Writing tutorials, how-to videos, and other technical articles for the developer community

You will receive both self-paced and instructor-led training to develop the skills required to be successful in your role. As your career advances, you may have opportunities to coach/mentor new hires, develop & present training, and participate in hiring.

AWS values diverse experiences and encourages candidates to apply even if they don't meet all qualifications listed. The company is committed to providing a diverse and inclusive workplace, offering equal opportunities regardless of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected status.

Work-life balance is important at AWS, with flexible work hours and arrangements being part of the culture. The role may include working on a rotational basis, including weekends, as AWS operates on a follow-the-sun model with sites located globally.