Cloud Support Engineer I - SCD (Mandarin Fluency)

Amazon Web Services is the market leader and technology forerunner in the Cloud business. As a Cloud Support Engineer I - SCD (Mandarin Fluency) on the AWS Support team, you'll be at the forefront of transformational technology, assisting a global list of companies and developers taking advantage of AWS services. You'll act as a 'Cloud Ambassador' across all cloud products, helping customers maximize their Product and Support investment.

Key responsibilities include:

• Using the latest cloud computing technologies
• Applying advanced troubleshooting techniques to provide unique solutions
• Interacting with leading engineers worldwide
• Partnering with AWS teams to reproduce and resolve customer issues
• Providing feedback to internal teams on service improvements
• Driving customer communication during critical events
• Leading projects to enhance support processes and customer experience
• Creating technical content for the developer community
• Tackling complex customer problems across multiple AWS services

The ideal candidate should have:

• 1+ years of software development or technical support experience
• Experience in troubleshooting and debugging technical systems
• Fluency in both written and verbal Mandarin
• Bachelor's degree in IT, Computer Science, Engineering, Mathematics, or equivalent

AWS offers a diverse and inclusive work environment, valuing work-life harmony, and providing opportunities for mentorship, career growth, and ongoing learning experiences. Join a team of passionate professionals dedicated to cloud computing and customer success in this exciting role at AWS.