Cloud Support Engineer I - SCD (Mandarin Fluency)

Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform, pioneering cloud computing and continuously innovating.
Cloud
Entry-Level Software Engineer
Contact Company
5,000+ Employees
1+ year of experience
Enterprise SaaS · Cloud
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Description For Cloud Support Engineer I - SCD (Mandarin Fluency)

Amazon Web Services is the market leader and technology forerunner in the Cloud business. As a Cloud Support Engineer I - SCD (Mandarin Fluency) on the AWS Support team, you'll be at the forefront of transformational technology, assisting a global list of companies and developers taking advantage of AWS services. You'll act as a 'Cloud Ambassador' across all cloud products, helping customers maximize their Product and Support investment.

Key responsibilities include:

  • Using the latest cloud computing technologies
  • Applying advanced troubleshooting techniques to provide unique solutions
  • Interacting with leading engineers worldwide
  • Partnering with AWS teams to reproduce and resolve customer issues
  • Providing feedback to internal teams on service improvements
  • Driving customer communication during critical events
  • Leading projects to enhance support processes and customer experience
  • Creating technical content for the developer community
  • Tackling complex customer problems across multiple AWS services

The ideal candidate should have:

  • 1+ years of software development or technical support experience
  • Experience in troubleshooting and debugging technical systems
  • Fluency in both written and verbal Mandarin
  • Bachelor's degree in IT, Computer Science, Engineering, Mathematics, or equivalent

AWS offers a diverse and inclusive work environment, valuing work-life harmony, and providing opportunities for mentorship, career growth, and ongoing learning experiences. Join a team of passionate professionals dedicated to cloud computing and customer success in this exciting role at AWS.

Last updated 5 months ago

Responsibilities For Cloud Support Engineer I - SCD (Mandarin Fluency)

  • Use the latest cloud computing technologies
  • Apply advanced troubleshooting techniques
  • Interact with leading engineers worldwide
  • Partner with AWS teams to resolve customer issues
  • Provide feedback for service improvements
  • Drive customer communication during critical events
  • Lead projects to enhance support processes
  • Create technical content for the developer community
  • Tackle complex customer problems across multiple AWS services

Requirements For Cloud Support Engineer I - SCD (Mandarin Fluency)

Linux
  • 1+ years of software development or technical support experience
  • Experience in troubleshooting and debugging technical systems
  • Fluency in both written and verbal Mandarin
  • Bachelor's degree in IT, Computer Science, Engineering, Mathematics, or equivalent technical discipline

Benefits For Cloud Support Engineer I - SCD (Mandarin Fluency)

  • Mentorship
  • Career Growth
  • Flexible work hours
  • Work-life harmony

Interested in this job?