Cloud Support Engineer I (Security)

As a Cloud Support Engineer I (Security) at AWS, you'll be part of the AWS Support Engineering team, providing technical assistance to customers using AWS cloud services. Your role involves helping customers with security-related issues, including ID management, authentication, authorization, data protection, and compliance. You'll work on a team that covers 10 technical areas, with this position focusing on security-related services.

Key responsibilities include:

• Learning and applying the latest AWS technologies
• Collaborating with AWS architects and service development teams to improve AWS services based on customer support experiences
• Facilitating communication with customers during critical events
• Driving projects to improve support processes and customer technical support experiences
• Creating tutorials, technical articles, and how-to videos for the developer community
• Communicating with leading engineers worldwide

The role offers opportunities to:

• See behind the scenes of cloud operations (including source code access)
• Freely use AWS services
• Apply various experiences and knowledge
• Grow rapidly while interacting with skilled engineers globally
• Work efficiently in a supportive team environment
• Maintain a good work-life balance
• Receive direct appreciation from customers

The position requires strong technical skills, especially in security, and excellent communication skills. You'll need to be curious and eager to learn about evolving AWS services. While the support is provided in Japanese, English reading and writing skills are necessary for collaboration with international teams.

Working hours are flexible within 7:00 to 21:00, with 8-hour shifts and weekend rotations on a monthly basis. The role is based in either Tokyo or Osaka.