Cloud Support Engineer I: Security (French), Premium Support Team

Amazon Web Services (AWS), the world's leading cloud provider, is seeking a Cloud Support Engineer to join our global support engineering team. This role combines technical expertise with customer service excellence, focusing on helping customers leverage AWS's vast array of cloud services. As a Cloud Support Engineer, you'll be at the forefront of cloud computing technology, working with cutting-edge solutions and solving complex technical challenges.

The position requires both French and English language proficiency and involves providing technical support through various channels including web, live chat, and telephone. You'll be responsible for troubleshooting critical issues across multiple AWS services, creating technical documentation, and contributing to the improvement of AWS services through customer feedback.

Our team offers a flexible hybrid work environment, balancing remote work with in-office collaboration. We value work-life harmony and provide comprehensive career development opportunities, including mentorship programs and continuous learning resources. The role involves working in a follow-the-sun model, which may include weekend rotations to support our global customer base.

AWS is committed to diversity and inclusion, fostering an environment where different perspectives are valued. We offer various employee-led affinity groups and ongoing learning experiences through programs like Conversations on Race and Ethnicity (CORE) and AmazeCon. Whether you're starting your career or bringing years of experience, we provide the support and resources needed for professional growth.

The ideal candidate will combine technical aptitude with strong problem-solving skills and a customer-first mindset. You'll join a team that's passionate about innovation and committed to helping customers succeed in their cloud journey. This role offers excellent opportunities for career advancement within AWS's growing organization.