Cloud Support Engineer I - Security (Mandarin Fluency)

Amazon Web Services (AWS) is seeking a Cloud Support Engineer I with Mandarin fluency to join their industry-leading cloud computing platform. As a vital member of the AWS Support team, you'll be at the forefront of cloud technology, working with a global customer base of companies and developers. This role combines technical expertise with customer service, requiring you to act as a 'Cloud Ambassador' across AWS products.

The position offers unique opportunities to work with cutting-edge cloud technologies while solving complex technical challenges. You'll be responsible for troubleshooting, debugging, and providing innovative solutions to customer issues across multiple AWS services. The role requires strong technical skills, excellent communication abilities in both English and Mandarin, and a passion for cloud computing.

AWS provides a supportive and inclusive work environment, emphasizing work-life balance and professional growth. The company has a strong commitment to diversity, with employee-led affinity groups and ongoing learning experiences. You'll be part of a team that values knowledge sharing and mentorship, with opportunities to work alongside experienced professionals and develop your expertise in cloud technologies.

The ideal candidate will have at least one year of software development or technical support experience, along with a strong educational background in a technical field. You'll need to demonstrate proficiency in troubleshooting technical systems and have the ability to communicate effectively in both Mandarin and English. This role offers excellent career growth potential within AWS, with opportunities to work on increasingly complex projects and contribute to the company's continued leadership in cloud computing.

Join AWS and be part of a team that's shaping the future of cloud technology while building a rewarding career in a supportive, innovative environment.