Cloud Support Engineer I (Windows)
Description For Cloud Support Engineer I (Windows)
AWS Support Engineering Team is seeking a Cloud Support Engineer specializing in Windows to provide technical assistance to customers utilizing AWS cloud services. This role is part of the 24/7 Japanese language technical support team, working during regular business hours with no night shifts required. The position focuses on troubleshooting Windows environments on AWS, handling virtualization, storage, and cloud migration services. Engineers will work with cutting-edge cloud technologies, collaborate with global teams, and contribute to service improvements based on customer feedback. The role offers a balanced work-life harmony, opportunities for continuous learning, and direct customer interaction. The team operates on a profile system, where services are divided into 10 technical areas, with this position specifically focusing on the Windows profile. Engineers will have access to AWS service source code, free usage of AWS services for learning, and opportunities to grow alongside talented engineers worldwide.
Responsibilities For Cloud Support Engineer I (Windows)
- Provide technical support to AWS customers
- Learn and utilize the latest AWS technologies
- Collaborate with AWS architects and service development teams
- Improve support processes and customer technical support experience
- Write tutorials and technical articles for the developer community
- Communicate with leading engineers worldwide
- Handle customer inquiries through web forms, phone, and chat
Requirements For Cloud Support Engineer I (Windows)
- Experience in infrastructure management and operation centered on Windows OS
- Experience in troubleshooting and performance tuning on Windows OS systems
- Basic knowledge of TCP/IP, DNS, routing, and firewalls
- Ability to continuously learn and share knowledge with the team
- Ability to handle multiple tasks simultaneously
- Excellent Japanese communication skills (verbal and written)
- English communication skills (reading and writing)
- Ability to work 8 hours between 7:00 and 21:00, including weekend rotation
Benefits For Cloud Support Engineer I (Windows)
- Flexible working hours
- Work-life balance
- Learning and development opportunities
- Global collaboration environment
- Access to AWS services for learning
Jobs Related To Amazon Cloud Support Engineer I (Windows)
