Cloud Support Engineer I - Windows, AWS Support Engineering

As a Cloud Support Engineer at AWS, you'll be at the forefront of cloud technology, supporting enterprise customers with their Microsoft workloads on AWS. You'll work with AWS products including WorkSuite services, Directory Service, Systems Manager, and more. The role combines technical expertise with customer service, requiring strong troubleshooting skills and Windows Server knowledge.

You'll be part of AWS Support Engineering, a global customer-facing organization operating on a follow-the-sun model. Your responsibilities include solving customer cases through various channels, driving process improvements, and providing service feedback. The role offers continuous learning opportunities and the chance to work with cutting-edge technologies.

AWS values diverse experiences and maintains an inclusive culture through employee-led affinity groups and ongoing learning experiences. The company emphasizes work-life harmony and provides extensive career development resources. You'll join a team that supports global companies and developers using AWS's growing service portfolio.

The ideal candidate has experience in software development or technical support, strong troubleshooting skills, and knowledge of Windows Server environments. You'll work in a flexible schedule, occasionally including weekends, supporting customers worldwide while developing your technical and professional skills.

This role offers the opportunity to work with industry-leading cloud technology while being part of Amazon's mission to be Earth's Best Employer. You'll contribute to AWS's continued innovation in cloud computing while growing your career in a supportive, diverse environment.