Cloud Support Engineer II - Analytics (English/Portuguese speakers)

Amazon Web Services (AWS) is seeking a Cloud Support Engineer II specializing in Analytics to join their premier engineering team in Mexico. This role focuses on supporting AWS's analytics services including Kinesis, OpenSearch, Redshift, QuickSight, Neptune, and Managed Streaming for Kafka. As a Cloud Support Engineer, you'll be at the forefront of cloud technology, helping customers succeed with their data analysis needs across various applications such as digital marketing, intelligent heuristics, fraud detection, ad tech, games, and IoT.

The role requires strong technical expertise in system administration, networking, databases, and business intelligence, combined with fluency in both English and Portuguese. You'll be responsible for solving complex customer issues, driving process improvements, and contributing to AWS service enhancements. Working in a follow-the-sun model, you'll be part of a global team that supports customers worldwide.

AWS values diverse experiences and maintains an inclusive culture where employee-led affinity groups foster a supportive environment. The company offers excellent opportunities for career growth through mentorship, knowledge-sharing, and continuous learning. Work-life harmony is prioritized with flexible work arrangements, though the role requires availability for rotational schedules including weekends.

This position offers the chance to work with cutting-edge technologies while developing both technical and professional competencies. You'll collaborate with leading companies, troubleshoot critical issues, and contribute to the evolution of cloud services. The ideal candidate will combine technical proficiency with strong communication skills and a customer-centric mindset.

Join AWS to be part of a team that's shaping the future of cloud technology while enjoying a supportive work environment that promotes professional growth and work-life balance. This role offers the unique opportunity to work with a diverse portfolio of customers while continuously learning and advancing your career in cloud computing.