Cloud Support Engineer II - Analytics (English/Portuguese speakers)

Amazon

World's most comprehensive and broadly adopted cloud platform, pioneering cloud computing services.

Mexico City, CDMX, Mexico

Cloud

Mid-Level Software Engineer

In-Person

5,000+ Employees

3+ years of experience

Enterprise SaaS · Cloud

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Description For Cloud Support Engineer II - Analytics (English/Portuguese speakers)

Amazon Web Services (AWS) is seeking a Cloud Support Engineer II specializing in Analytics to join their premier engineering team in Mexico. This role focuses on supporting AWS's analytics services including Kinesis, OpenSearch, Redshift, QuickSight, Neptune, and Managed Streaming for Kafka. As a Cloud Support Engineer, you'll be at the forefront of cloud technology, helping customers succeed with their data analysis needs across various applications such as digital marketing, intelligent heuristics, fraud detection, ad tech, games, and IoT.

The role requires strong technical expertise in system administration, networking, databases, and business intelligence, combined with fluency in both English and Portuguese. You'll be responsible for solving complex customer issues, driving process improvements, and contributing to AWS service enhancements. Working in a follow-the-sun model, you'll be part of a global team that supports customers worldwide.

AWS values diverse experiences and maintains an inclusive culture where employee-led affinity groups foster a supportive environment. The company offers excellent opportunities for career growth through mentorship, knowledge-sharing, and continuous learning. Work-life harmony is prioritized with flexible work arrangements, though the role requires availability for rotational schedules including weekends.

This position offers the chance to work with cutting-edge technologies while developing both technical and professional competencies. You'll collaborate with leading companies, troubleshoot critical issues, and contribute to the evolution of cloud services. The ideal candidate will combine technical proficiency with strong communication skills and a customer-centric mindset.

Join AWS to be part of a team that's shaping the future of cloud technology while enjoying a supportive work environment that promotes professional growth and work-life balance. This role offers the unique opportunity to work with a diverse portfolio of customers while continuously learning and advancing your career in cloud computing.

Last updated 3 months ago

Responsibilities For Cloud Support Engineer II - Analytics (English/Portuguese speakers)

Solve customer cases through various contact channels (telephone, email, web/chat)
Apply advanced troubleshooting techniques to provide solutions
Drive initiatives to improve support processes and customer experience
Provide feedback to internal AWS teams on service improvements
Work on complex customer problems across multiple AWS services
Continuously learn new technologies and develop technical skills
Act as interviewer and mentor new team members
Work 5 days a week on a rotational basis (including weekends)

Requirements For Cloud Support Engineer II - Analytics (English/Portuguese speakers)

Python

Java

Ruby

JavaScript

Linux

Bachelor's degree in Engineering/Computer Science/Mathematics or related field or equivalent military experience
3+ years of related professional experience
Experience with system administration and troubleshooting (Linux/Windows)
Experience with networking (HTTP/s, TCP/IP, DNS, OSI model, routing, switching, firewalls)
Experience with database concepts and administration (RDBMS, NoSQL, DocumentDB)
Experience with data warehousing
Experience troubleshooting Business Intelligence (BI) issues and ETL
Fluency in English and Portuguese (written and spoken)

Benefits For Cloud Support Engineer II - Analytics (English/Portuguese speakers)

Flexible work hours
Career development opportunities
Mentorship programs
Inclusive work environment
Employee-led affinity groups
Continuous learning opportunities

Amazon

World's most comprehensive and broadly adopted cloud platform, pioneering cloud computing services.

Mexico City, CDMX, Mexico

Cloud

Mid-Level Software Engineer

In-Person

5,000+ Employees

3+ years of experience

Enterprise SaaS · Cloud

Amazon

Find the contiguous subarray with the largest sum.

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Why do you want to work at Amazon?

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Why do you want to work at Amazon? To provide a comprehensive answer, consider the following aspects: Amazon's Mission and Values: How do Amazon's core values, such as customer obsession, innovation, bias for action, and ownership, resonate with your personal and professional values? Provide specific examples of how you've demonstrated similar values in your previous experiences. For instance, can you describe a situation where you went above and beyond to satisfy a customer, or when you took initiative to implement a novel solution to a challenging problem? Amazon's Culture of Innovation: Amazon is renowned for its innovative culture and willingness to experiment. How does this environment appeal to you? Are there any specific Amazon products, services, or initiatives that you find particularly inspiring or exciting? Perhaps you're impressed by Amazon Web Services (AWS), Amazon's foray into artificial intelligence with Alexa, or their advancements in logistics and delivery. Explain why these innovations capture your interest and how you believe you could contribute to future innovation at Amazon. Growth and Learning Opportunities: Amazon offers a wide range of opportunities for professional growth and development. What specific roles or career paths within Amazon are you interested in exploring, and why? Have you researched Amazon's internal training programs or mentorship opportunities? Discuss how you envision leveraging these resources to expand your skillset and advance your career within the company. For example, are you interested in moving into a leadership role, specializing in a particular technology, or working on a global scale? Your Skills and Experience: How do your skills and experience align with Amazon's needs and priorities? Identify specific projects or accomplishments from your past that demonstrate your ability to succeed in a fast-paced, demanding environment. Highlight any experience you have with technologies or methodologies that are relevant to Amazon's business, such as cloud computing, data analysis, machine learning, or agile development. Be prepared to discuss how your unique skills and experiences can contribute to Amazon's continued success. Can you quantify your accomplishments with metrics? Company Impact: What excites you about the potential to contribute to Amazon's impact on customers and the world? Consider how Amazon's products and services have transformed industries and improved people's lives. Are you drawn to the scale and scope of Amazon's operations, or the opportunity to work on projects that have a global reach? Express your enthusiasm for being part of a company that is constantly pushing boundaries and shaping the future.

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