Cloud Support Engineer II - Analytics (English/Portuguese speakers)

Join AWS's premier Latin American engineering team as a Cloud Support Engineer specializing in Analytics services. This role combines technical expertise with customer service, focusing on AWS's analytics technologies including Kinesis, OpenSearch, Redshift, QuickSight, Neptune, and Managed Streaming for Kafka. You'll be part of AWS Support Engineering, a global customer-facing organization operating on a follow-the-sun model.

The position requires both technical prowess and strong communication skills, as you'll be working directly with customers to solve complex technical challenges while also contributing to process improvements and service enhancement. You'll handle various analytics technologies that enable customers to process real-time data for applications ranging from digital marketing to IoT.

As part of AWS, you'll be working with the world's leading cloud platform provider, supporting a global customer base that includes successful startups and Global 500 companies. The role offers significant growth opportunities through continuous learning, mentorship, and exposure to cutting-edge technologies.

The work environment emphasizes diversity and inclusion, with employee-led affinity groups and ongoing learning experiences. AWS values work-life harmony and offers flexible work arrangements, though the role requires availability for rotational shifts including weekends.

This position is ideal for technically skilled professionals who are fluent in both English and Portuguese, have a strong background in data technologies, and are passionate about cloud computing. You'll be part of a team that values diverse experiences and perspectives, making it an excellent opportunity for those looking to grow their career in cloud technology while making a significant impact on customer success.