Cloud Support Engineer II - Analytics, Support Engineering

Amazon Web Services (AWS) is seeking a Cloud Support Engineer II to join their Analytics support team. This role offers an exciting opportunity to work with cutting-edge cloud technologies while supporting AWS's analytics services including Kinesis, OpenSearch, Redshift, QuickSight, Neptune, and Managed Streaming for Kafka. As part of AWS Support Engineering, you'll be at the forefront of transformational technology, working in a global, follow-the-sun model.

The role involves direct interaction with customers through various channels, applying advanced troubleshooting techniques, and providing tailored solutions. You'll be responsible for handling complex technical issues, driving process improvements, and contributing to the development of support resources like tutorials and technical articles.

AWS values diverse experiences and maintains an inclusive team culture. The company offers extensive opportunities for professional growth through mentorship, knowledge-sharing, and career development resources. The work environment emphasizes work-life harmony with flexible arrangements.

Key responsibilities include solving customer cases, improving support processes, providing service feedback, continuous learning, and mentoring team members. The ideal candidate should have strong technical skills in system administration, networking, databases, and BI/ETL, along with excellent communication abilities.

This position requires working 5 days per week on a rotational schedule, which may include weekends. You'll be part of AWS Sales, Marketing, and Global Services (SMGS), working with a diverse range of customers from small businesses to enterprise-level organizations.

The role offers the opportunity to work with leading companies building mission-critical applications on AWS services. You'll be part of a team that believes world-class support is crucial to customer success and continuously strives to improve the customer experience.