Cloud Support Engineer II - Big Data (English/Portuguese speakers)

Amazon Web Services (AWS) is seeking a Cloud Support Engineer II specializing in Big Data to join their premier engineering team in Mexico. This role combines technical expertise with customer service, focusing on supporting AWS's Big Data services including EMR (Hadoop), DynamoDB, MongoDB, and Apache Cassandra. The position requires bilingual proficiency in English and Portuguese, making it ideal for tech enthusiasts who can bridge language barriers while delivering technical solutions.

As a Cloud Support Engineer, you'll be at the forefront of cloud technology, helping customers succeed by providing technical support, troubleshooting complex issues, and offering guidance on AWS services. You'll work with cutting-edge technologies in the exciting space of Big Data and machine learning, while contributing to process improvements and service enhancements.

The role offers significant growth opportunities within AWS's global organization, including mentorship, continuous learning, and career development resources. You'll be part of a diverse, inclusive team culture that values work-life harmony and supports flexible working arrangements. The position operates on a follow-the-sun model, requiring flexibility to work on a rotational schedule that may include weekends.

This is an excellent opportunity for someone with a strong technical background who wants to work with industry-leading cloud technologies while making a direct impact on customer success. You'll be part of AWS's mission to be Earth's Best Employer while helping shape the future of cloud computing in Latin America and beyond.

The ideal candidate will combine technical expertise in system administration, networking, and Big Data technologies with excellent communication skills in both English and Portuguese. You'll have the chance to work with a global customer base, solve complex technical challenges, and contribute to the continuous improvement of AWS services.