Cloud Support Engineer II - Big Data (English/Portuguese speakers)

Amazon

World's most comprehensive and broadly adopted cloud platform, pioneering cloud computing and continuous innovation.

Mexico City, CDMX, Mexico

Cloud

Mid-Level Software Engineer

In-Person

5,000+ Employees

3+ years of experience

Enterprise SaaS · Cloud

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Description For Cloud Support Engineer II - Big Data (English/Portuguese speakers)

Amazon Web Services (AWS) is seeking a Cloud Support Engineer II specializing in Big Data to join their premier engineering team in Mexico. This role combines technical expertise with customer service, focusing on supporting AWS's Big Data services including EMR (Hadoop), DynamoDB, MongoDB, and Apache Cassandra. The position requires bilingual proficiency in English and Portuguese, making it ideal for tech enthusiasts who can bridge language barriers while delivering technical solutions.

As a Cloud Support Engineer, you'll be at the forefront of cloud technology, helping customers succeed by providing technical support, troubleshooting complex issues, and offering guidance on AWS services. You'll work with cutting-edge technologies in the exciting space of Big Data and machine learning, while contributing to process improvements and service enhancements.

The role offers significant growth opportunities within AWS's global organization, including mentorship, continuous learning, and career development resources. You'll be part of a diverse, inclusive team culture that values work-life harmony and supports flexible working arrangements. The position operates on a follow-the-sun model, requiring flexibility to work on a rotational schedule that may include weekends.

This is an excellent opportunity for someone with a strong technical background who wants to work with industry-leading cloud technologies while making a direct impact on customer success. You'll be part of AWS's mission to be Earth's Best Employer while helping shape the future of cloud computing in Latin America and beyond.

The ideal candidate will combine technical expertise in system administration, networking, and Big Data technologies with excellent communication skills in both English and Portuguese. You'll have the chance to work with a global customer base, solve complex technical challenges, and contribute to the continuous improvement of AWS services.

Last updated 3 months ago

Responsibilities For Cloud Support Engineer II - Big Data (English/Portuguese speakers)

Solve customer cases through various contact channels (telephone, email, web/chat)
Apply advanced troubleshooting techniques to provide solutions
Drive initiatives to improve support-related processes and customer experience
Provide feedback to internal AWS teams on service improvements
Work on complex customer problems across multiple AWS services
Coach and mentor new team members
Work 5 days a week on a rotational basis (including weekends)

Requirements For Cloud Support Engineer II - Big Data (English/Portuguese speakers)

Python

Java

MongoDB

Cassandra

Linux

Bachelor's degree in Engineering/Computer Science/Mathematics or related field or equivalent military experience
3+ years of related professional experience
Experience with system administration and troubleshooting (Linux and/or Windows)
Experience with networking (HTTP/s, TCP/IP, DNS, OSI model, routing, switching, firewalls, etc.)
Experience with Hadoop ecosystems (Apache Spark, Apache Hive)
Experience in data lake architecture and administration
Fluency in English and Portuguese (written and spoken)

Benefits For Cloud Support Engineer II - Big Data (English/Portuguese speakers)

Flexible work hours
Mentorship opportunities
Career development resources
Employee-led affinity groups
Inclusive team culture
Continuous learning opportunities

Amazon

World's most comprehensive and broadly adopted cloud platform, pioneering cloud computing and continuous innovation.

Mexico City, CDMX, Mexico

Cloud

Mid-Level Software Engineer

In-Person

5,000+ Employees

3+ years of experience

Enterprise SaaS · Cloud

Amazon

Unique Paths

Data Structures & AlgorithmsMedium

There is a robot on an m x n grid. The robot is initially located at the top-left corner (i.e., grid0). The robot tries to move to the bottom-right corner (i.e., gridm - 1). The robot can only move either down or right at any point in time. Given the two integers m and n, return the number of possible unique paths that the robot can take to reach the bottom-right corner. The test cases are generated so that the answer will be less than or equal to 2 * 109. For example, if m = 3 and n = 7, the expected output is 28. Explain your approach, provide code, and analyze the time and space complexity. Also discuss edge cases and alternative solutions using combinatorics.

Dynamic Programming

Amazon

Design a turnstile with locked and unlocked states, and implement insert_token() and push() methods.

System DesignHard

Let's design a turnstile. A turnstile is a type of gate which allows one person to pass at a time. Consider a turnstile at a subway station. There are two panels that rotate to allow a single person passage. The turnstile has two states, Locked and Unlocked, and the customer can either Push the turnstile or Insert a token/card. Here is the state transition table: | Event | Current State | Action | Next State | | :----- | :------------ | :------------- | :--------- | | Push | Locked | | Locked | | Token | Locked | Unlock | Unlocked | | Push | Unlocked | Pass through | Locked | | Token | Unlocked | (discarded) | Unlocked | Requirements: Model the state and behavior of a simple turnstile. Implement two methods: insert_token() push() Consider edge cases and error handling. What happens if someone tries to push without inserting a token? What happens if the system malfunctions? Example: turnstile = Turnstile() print(turnstile.state) # Output: Locked turnstile.push() print(turnstile.state) # Output: Locked turnstile.insert_token() print(turnstile.state) # Output: Unlocked turnstile.push() print(turnstile.state) # Output: Locked How would you approach this design and implementation, keeping in mind scalability, maintainability, and potential future extensions such as different types of tokens or remote unlocking?

Database Problems

Arrays

Strings

Two Pointers

Stacks

Binary Search

Sliding Windows

Linked Lists

Trees

Recursion

Graphs

Dynamic Programming

Greedy Algorithms

Bit Manipulation

Amazon

Describe a time you disagreed with a teammate

Behavioral

Describe a time when you and a teammate had a fundamental disagreement about a project. What was the disagreement about? How did you approach resolving the disagreement? What was the outcome, and what did you learn from the experience?

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