Cloud Support Engineer II (Database)

As a Cloud Support Engineer II (Database) at Amazon Web Services (AWS), you'll be part of the AWS Support Engineering team, providing technical assistance to customers using AWS cloud services. Your role involves:

• Learning and utilizing the latest AWS technologies
• Collaborating with AWS architects and service development teams to improve AWS services based on customer support experiences
• Facilitating communication with customers during critical events
• Driving projects to improve support processes and customer technical support experiences
• Creating tutorials, technical articles, and how-to videos for the developer community
• Communicating with leading engineers worldwide

Key aspects of the role:

• Opportunity to see behind the scenes of cloud services (including source code)
• Free use of AWS services
• Leveraging various experiences and knowledge
• Rapid growth through interaction with skilled engineers globally
• Efficient work in a mutually supportive environment
• Good work-life balance
• Direct appreciation from customers, boosting motivation

The position requires:

• Strong technical skills, especially in relational databases and related areas
• Excellent troubleshooting abilities
• Technical curiosity and eagerness to learn
• Strong communication skills in Japanese (verbal and written)
• Ability to multitask
• English communication skills (reading and writing)
• Willingness to work 8-hour shifts between 7:00 and 21:00, including weekend rotations

The work location can be either Tokyo or Osaka.

Selection process:

1. Document screening
2. Online technical test
3. First interview (technical)
4. Multiple 1-on-1 interviews
5. Job offer

This role offers the opportunity to directly contribute to the cloud computing revolution and make a broad social impact through AWS support.