Cloud Support Engineer II - Database, Support Engineering

Amazon Web Services (AWS) is seeking a Cloud Support Engineer II to join their Database Support Engineering team. This role offers an exciting opportunity to work with cutting-edge cloud technologies while supporting AWS's global customer base. As a Cloud Support Engineer II, you'll be responsible for supporting a broad range of database technologies including Amazon Aurora, AWS Database Migration Service, Oracle, PostgreSQL, DocumentDB, SQL Server, MySQL, and MariaDB.

The position requires working in a follow-the-sun model, supporting customers through various channels including phone, email, and web chat. You'll be tasked with solving complex technical issues, providing detailed troubleshooting, and ensuring customer success with AWS database services. The role involves not only technical problem-solving but also contributing to the improvement of AWS services through customer feedback and internal collaboration.

AWS values diverse experiences and maintains an inclusive team culture. The company offers significant opportunities for professional growth through mentorship, knowledge-sharing, and continuous learning. You'll be part of AWS Support Engineering, a customer-facing global organization that's at the forefront of cloud technology innovation.

Key aspects of the role include working with leading companies building mission-critical applications, driving support process improvements, creating technical content, and mentoring team members. The position requires flexibility to work on a rotational schedule, including occasional weekends.

This is an excellent opportunity for someone with strong database expertise who wants to work with cutting-edge cloud technologies while making a significant impact on customer success. The role offers a balance of technical challenges, customer interaction, and professional development opportunities in a dynamic, fast-paced environment.