Cloud Support Engineer II (Deployment)

Join AWS Support Engineering team as a Cloud Support Engineer (Deployment) and help customers innovate using AWS cloud services. This role focuses on container technologies and CI/CD services, providing technical support to customers using AWS's extensive service portfolio. You'll work in a 24/7 Japanese-language support environment without night shifts, thanks to global coverage. The position involves troubleshooting, service improvement feedback, and community engagement through events like AWS re. You'll handle customer inquiries via web forms, phone, and chat, working with container services and CI/CD tools. The role offers opportunities to work with cutting-edge cloud technology, collaborate with global teams, and maintain work-life harmony. You'll be part of a team handling over 200 services across 10 technical domains, specifically focusing on container and CI/CD services in the Deployment profile.