Cloud Support Engineer II - Developer and Mobile Services

Join AWS as a Cloud Support Engineer in their Latin American premier engineering team, where you'll be at the forefront of cloud technology innovation. This role focuses on supporting AWS mobile technologies (Device Farm, Pinpoint) and serverless technologies (Lambda, API Gateway, Step functions), some of the fastest-growing areas in tech.

As part of AWS Support Engineering, you'll work in a customer-facing global organization operating on a follow-the-sun model. You'll support a diverse portfolio of companies and developers utilizing AWS services, while continuously learning and adapting to new technologies. The role requires both English and Portuguese language skills, making it perfect for bilingual tech enthusiasts.

Your responsibilities will span from solving complex technical issues through various channels to driving process improvements and mentoring team members. You'll work with cutting-edge cloud technologies, provide valuable feedback to internal teams, and help shape the future of AWS services.

AWS values diverse experiences and maintains an inclusive team culture. The company offers excellent career growth opportunities through knowledge-sharing, mentorship, and various learning resources. Work-life harmony is prioritized through flexible work arrangements, though the role requires availability for rotational schedules including weekends.

The ideal candidate brings 3+ years of professional experience, strong technical background in system administration, programming, and networking, along with excellent communication skills in both English and Portuguese. Experience with cloud computing, serverless technologies, and security best practices is highly valued.

Join a team that's dedicated to customer success and innovation, where you'll have the opportunity to work with leading companies while developing your expertise in cloud technologies. AWS offers a supportive environment focused on personal and professional growth, making it an excellent choice for tech professionals looking to advance their careers in cloud computing.