Cloud Support Engineer II - Developer and Mobile Services

World's most comprehensive and broadly adopted cloud platform, pioneering cloud computing services.
Cloud
Mid-Level Software Engineer
In-Person
5,000+ Employees
3+ years of experience
Enterprise SaaS · Cloud
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Description For Cloud Support Engineer II - Developer and Mobile Services

Join AWS as a Cloud Support Engineer in their Latin American premier engineering team, where you'll be at the forefront of cloud technology innovation. This role focuses on supporting AWS mobile technologies (Device Farm, Pinpoint) and serverless technologies (Lambda, API Gateway, Step functions), some of the fastest-growing areas in tech.

As part of AWS Support Engineering, you'll work in a customer-facing global organization operating on a follow-the-sun model. You'll support a diverse portfolio of companies and developers utilizing AWS services, while continuously learning and adapting to new technologies. The role requires both English and Portuguese language skills, making it perfect for bilingual tech enthusiasts.

Your responsibilities will span from solving complex technical issues through various channels to driving process improvements and mentoring team members. You'll work with cutting-edge cloud technologies, provide valuable feedback to internal teams, and help shape the future of AWS services.

AWS values diverse experiences and maintains an inclusive team culture. The company offers excellent career growth opportunities through knowledge-sharing, mentorship, and various learning resources. Work-life harmony is prioritized through flexible work arrangements, though the role requires availability for rotational schedules including weekends.

The ideal candidate brings 3+ years of professional experience, strong technical background in system administration, programming, and networking, along with excellent communication skills in both English and Portuguese. Experience with cloud computing, serverless technologies, and security best practices is highly valued.

Join a team that's dedicated to customer success and innovation, where you'll have the opportunity to work with leading companies while developing your expertise in cloud technologies. AWS offers a supportive environment focused on personal and professional growth, making it an excellent choice for tech professionals looking to advance their careers in cloud computing.

Last updated 3 months ago

Responsibilities For Cloud Support Engineer II - Developer and Mobile Services

  • Solving customer cases through various contact channels (telephone, email, and web/live chat)
  • Applying advanced troubleshooting techniques to provide solutions
  • Driving initiatives to improve support-related processes and customer experience
  • Providing feedback to internal AWS teams on service improvements
  • Working on complex customer problems across multiple AWS services
  • Continuous learning of new technologies and developing technical skills
  • Acting as interviewer in hiring processes and mentoring new team members
  • Working 5 days a week on a rotational basis (including weekends)

Requirements For Cloud Support Engineer II - Developer and Mobile Services

Python
Java
JavaScript
Ruby
PHP
  • Bachelor's degree in Engineering/Computer Science/Mathematics or related field
  • 3+ years of related professional experience
  • Experience with system administration and troubleshooting (Linux and/or Windows)
  • Networking knowledge (HTTP/s, TCP/IP, DNS, OSI model, routing, switching, firewalls, etc.)
  • Experience in modern programming languages (Java, C++, Python, Javascript, .NET, PHP or Ruby)
  • Experience working with HTTP and troubleshooting API calls
  • Fluency in English and Portuguese (written and spoken)

Benefits For Cloud Support Engineer II - Developer and Mobile Services

  • Flexible work hours
  • Mentorship opportunities
  • Career development resources
  • Employee-led affinity groups
  • Continuous learning opportunities

Interested in this job?