Cloud Support Engineer-II, GovCloud Support Team (US)

Amazon Web Services (AWS) is seeking experienced Cloud Support Engineers to join their Premium Support team, offering world-class technical assistance across their comprehensive cloud platform. This role represents an exciting opportunity to work with cutting-edge cloud technologies while solving complex technical challenges for AWS customers worldwide.

The position combines technical expertise with customer service excellence, requiring engineers to handle various technical issues from basic EC2 Linux guidance to sophisticated Big Data configurations using services like EMR and Data Pipeline. As part of AWS's follow-the-sun support model, engineers enjoy structured working hours without mandatory overtime or after-hours on-call duties.

The ideal candidate will join a diverse and inclusive team environment where continuous learning is encouraged and supported. Engineers have the opportunity to develop their skills across multiple areas, including technical problem-solving, tool development, mentoring, and strategic initiatives. The role offers significant growth potential through knowledge-sharing, mentorship programs, and career advancement resources.

Working at AWS means being part of a company that values diverse experiences and perspectives. The organization maintains a strong commitment to work-life harmony, understanding that success at work shouldn't come at the expense of personal life. Engineers work in a flexible schedule system covering various shifts (Sunday-Thursday, Tuesday-Saturday, or Monday-Friday).

Key aspects of the role include collaborating with leading engineers worldwide, partnering with AWS teams to resolve customer issues, and providing feedback for service improvements. The position offers competitive compensation ranging from $86,000 to $185,000 annually, based on geographic location and experience, plus additional benefits and potential equity compensation.

This role is perfect for technically skilled professionals who are passionate about cloud computing, enjoy solving complex problems, and want to work at the forefront of cloud technology while making a significant impact on AWS's global customer base. The position combines technical depth with customer focus, offering a unique opportunity to grow both technical and soft skills while working with industry-leading cloud services.