Cloud Support Engineer II - Linux (English/Portuguese speakers)

Join AWS as a Cloud Support Engineer in their Latin American premier engineering team, where you'll be at the forefront of cloud technology innovation. This role combines technical expertise with customer service excellence, focusing on AWS Compute Technologies including EC2 Core/Linux, Elastic Block Store (EBS), LightSail, ElastiCache, Outposts, and Systems Manager.

As part of AWS Support Engineering, you'll work in a global, customer-facing organization operating on a follow-the-sun model. You'll support a diverse portfolio of companies, from successful startups to Global 500 enterprises, helping them leverage AWS services effectively. The role requires strong technical skills in Linux systems administration, networking, and security, combined with excellent communication abilities in both English and Portuguese.

Your responsibilities will span from solving complex technical issues through various channels to driving process improvements and mentoring team members. You'll have the opportunity to continuously learn groundbreaking technologies while contributing to AWS's mission of being Earth's Best Employer.

The position offers significant growth potential through knowledge-sharing, mentorship, and career advancement resources. AWS values diverse experiences and maintains an inclusive team culture, supported by employee-led affinity groups and ongoing learning experiences. The work environment promotes work-life harmony with flexible arrangements, though the role requires availability for rotational schedules including occasional weekends.

This is an excellent opportunity for technically skilled professionals who are passionate about cloud technology and customer service, offering the chance to work with cutting-edge technologies while developing expertise in cloud computing at a global scale.