Cloud Support Engineer II (Networking)

A leading global technology company providing cloud computing services through AWS
Tokyo, JapanOsaka, Japan
Cloud
Mid-Level Software Engineer
Hybrid
3+ years of experience
Enterprise SaaS

Description For Cloud Support Engineer II (Networking)

Join AWS Support Engineering team as a Cloud Support Engineer specializing in Networking. This role focuses on providing technical support for AWS cloud services, particularly in network-related areas including network foundation, edge networking, hybrid connectivity, and network security. You'll be part of a 24/7 Japanese language support team, working with customers to solve complex technical challenges and contribute to AWS service improvements.

The position offers unique opportunities to work with cutting-edge cloud technologies, collaborate with talented engineers worldwide, and directly impact AWS service development. You'll handle customer inquiries through web forms, phone, and chat, working during regular business hours with no night shifts required due to global team coverage.

As a Networking profile engineer, you'll deal with complex network architectures, troubleshooting, and implementation of AWS networking services. The role involves continuous learning, knowledge sharing, and leadership in your technical domain. You'll also have opportunities to contribute to the broader tech community through tutorials, technical articles, and presentations at events like AWS re.

The ideal candidate combines strong technical expertise in networking with excellent communication skills. You'll work in an environment that values work-life harmony, offers extensive learning opportunities, and provides direct customer interaction. The role includes access to AWS services, source code visibility, and collaboration with global engineering teams, making it an excellent opportunity for growth in cloud technology.

Last updated 2 days ago

Responsibilities For Cloud Support Engineer II (Networking)

  • Provide technical support for AWS cloud services
  • Troubleshoot and resolve customer network-related issues
  • Collaborate with AWS architects and service development teams
  • Write technical articles and create how-to videos for developer community
  • Communicate with engineers globally
  • Provide feedback for AWS service improvements
  • Handle customer communications during critical events

Requirements For Cloud Support Engineer II (Networking)

Linux
  • 3+ years of engineering experience
  • Basic knowledge of operating systems (Linux/Windows)
  • Experience with network infrastructure and L7 network equipment (DNS, TCP/IP, SSL, DHCP, Load Balancing)
  • Excellent Japanese communication skills (verbal and written)
  • English communication skills (reading and writing)
  • Ability to work 8-hour shifts between 7:00-21:00, including weekend rotations
  • Ability to handle multiple tasks simultaneously
  • Continuous learning mindset

Benefits For Cloud Support Engineer II (Networking)

  • Flexible work hours
  • Work-life balance
  • Learning and development opportunities
  • Global collaboration environment
  • Access to AWS services

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