Cloud Support Engineer II - Networking (English/Portuguese speakers)

Amazon Web Services (AWS) is seeking a Cloud Support Engineer II specializing in Networking to join their premier engineering team in Mexico. This role is perfect for tech enthusiasts who are bilingual in Portuguese and English, offering an opportunity to work with cutting-edge cloud technologies and shape the future of cloud computing.

As a Cloud Support Engineer, you'll focus on AWS Networking services including Elastic Load Balancing, CloudWatch, Route 53, VPC, VPN, Direct Connect, Transit Gateway, WAF, Client VPN, and Network Firewalls. You'll be instrumental in helping customers implement and operate their cloud networks, facilitating complex migration projects from on-premise to AWS Cloud environments.

The role combines technical expertise with customer service excellence, requiring you to troubleshoot complex issues, provide solutions, and drive continuous improvement in support processes. You'll work in a dynamic, follow-the-sun model supporting global customers, while having opportunities to create technical content, conduct training, and mentor team members.

AWS values diverse experiences and maintains an inclusive culture through employee-led affinity groups and ongoing learning initiatives. The company offers excellent career growth opportunities, including mentorship programs and resources for professional development. Work-life harmony is prioritized through flexible work arrangements, though the role requires availability for rotational shifts including possible weekend work.

This position is ideal for someone with strong networking expertise, excellent problem-solving abilities, and a passion for customer service. You'll be part of AWS's mission to be Earth's Best Employer while working with the world's most comprehensive cloud platform, trusted by companies ranging from startups to Global 500 enterprises.