Cloud Support Engineer II - Windows (English/Portuguese speakers)

Join AWS as a Cloud Support Engineer in their premier Latin American engineering team, focusing on Windows-based cloud solutions. This role combines technical expertise with customer service excellence, supporting enterprise Microsoft workloads on AWS including SQL Server, SharePoint, and Exchange. You'll be part of AWS Support Engineering, a customer-facing global organization operating on a follow-the-sun model.

The position requires deep technical knowledge in Windows Server environments, cloud computing, and system administration. You'll troubleshoot complex issues, provide technical guidance, and help customers optimize their AWS infrastructure. The role offers significant growth opportunities through continuous learning and exposure to cutting-edge cloud technologies.

AWS values diversity and inclusive experiences, encouraging applications from candidates with non-traditional backgrounds. The company promotes work-life harmony through flexible arrangements and a supportive culture. You'll join a team that emphasizes mentorship, professional development, and collaborative problem-solving.

Key aspects include supporting WorkSuite services, Directory Service, Systems Manager, and various VM management tools. You'll work with global-scale enterprise workloads, requiring both technical depth and excellent communication skills in English and Portuguese. The role involves rotating schedules, including possible weekend shifts, demonstrating AWS's commitment to providing comprehensive customer support.

This position offers an excellent opportunity to work with industry-leading cloud technology while developing both technical and professional competencies. You'll be at the forefront of cloud computing innovation, helping customers succeed while growing your expertise in a dynamic, supportive environment.