Cloud Support Engineer - Infrastructure as Code

AWS is seeking a Cloud Support Engineer to join their Infrastructure as Code team. In this role, you'll be at the forefront of cloud technology, helping customers succeed by leveraging various AWS services. You'll focus on Infrastructure Automation/Governance and Configuration Management, working with tools like AWS CloudFormation, CDK, Control Tower, and Service Catalog.

As part of AWS Support Engineering, you'll interact with a global customer base through multiple channels, providing technical support and solutions for complex problems. The role offers significant growth opportunities, including continuous learning of groundbreaking technologies and the chance to mentor others.

The position requires strong technical skills in cloud computing, infrastructure as code, and configuration management. You'll work in a diverse, inclusive environment that values innovation and work-life harmony. AWS offers flexible working arrangements with a hybrid model, allowing you to balance office collaboration with remote work.

Key responsibilities include troubleshooting customer issues, improving support processes, providing service feedback, and maintaining a rotational schedule that may include weekends. You'll be part of AWS's mission to be Earth's Best Employer while working with cutting-edge cloud technologies.

The ideal candidate brings experience in software development or technical support, strong problem-solving abilities, and knowledge of infrastructure automation tools. You'll join a team that values diverse experiences and provides extensive resources for professional development.

This role offers the unique opportunity to work with AWS's comprehensive cloud platform while developing your technical and leadership skills. You'll be part of a global organization that supports some of the world's most innovative companies and contributes to the evolution of cloud computing.