Cloud Support Engineer Intern, Support Engineering

World's most comprehensive and broadly adopted cloud platform, offering over 200 fully featured services from data centers globally.
Auckland, New Zealand
Cloud
Software Engineering Intern
In-Person
5,000+ Employees
Enterprise SaaS · Cloud

Description For Cloud Support Engineer Intern, Support Engineering

Amazon Web Services (AWS) is seeking talented interns for their Support Engineering team in New Zealand. This is a full-time internship position running for 12 consecutive weeks from Dec to Feb 2026. As an AWS Support Engineer Intern, you'll be at the forefront of cloud technology, working with leading companies and directly with Amazon's engineering teams.

The role involves providing technical solutions to global customers building mission-critical applications on AWS cloud services. You'll handle customer cases through various channels, apply advanced troubleshooting techniques, and work on complex technical issues spanning multiple AWS services.

AWS offers comprehensive training and development from a global perspective. You'll receive guidance from your manager and both local and global mentors. The position provides excellent long-term development prospects within the world's leading cloud company.

Key areas of focus include cloud computing, databases, big data, analytics, networking, operating systems, virtualization, security, storage, content delivery, and developer services. You'll be part of a smart, passionate team that believes world-class support is critical to customer success.

This internship offers a unique opportunity to learn groundbreaking technologies, solve complex problems, and contribute to improving AWS services through customer feedback. You'll work in a professional environment that values customer-centric solutions and technical excellence.

Last updated 19 days ago

Responsibilities For Cloud Support Engineer Intern, Support Engineering

  • Solve customer cases through various contact channels (telephone, email, web/chat)
  • Apply advanced troubleshooting techniques to provide solutions
  • Drive customer interactions and dive deep into root causes
  • Coach/mentor new hires
  • Develop & present training
  • Create technical articles and how-to videos
  • Partner with internal development teams on complex issues
  • Write tools/scripts to help the team
  • Work with leadership on process improvement

Requirements For Cloud Support Engineer Intern, Support Engineering

Linux
Java
PHP
  • Penultimate year student graduating 2026
  • Bachelor's Degree or above in Engineering in Computer Science, Computer Engineering, Software Engineering, Electrical Engineering, Electronic Engineering, Information Technology, Information Systems, Information Management related majors
  • Basic knowledge in OS concepts/Linux/Unix Systems administration
  • Programming/scripting experience
  • Basic knowledge in Networking (TCP/IP, DNS)/Database
  • Knowledge of cloud computing

Interested in this job?

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