Cloud Support Engineer (Japanese language proficiency)

World's largest cloud provider offering 200+ featured products and services
Cloud
Entry-Level Software Engineer
In-Person
5,000+ Employees
1+ year of experience
Enterprise SaaS · Cloud

Description For Cloud Support Engineer (Japanese language proficiency)

Amazon Web Services (AWS), the world's leading cloud platform, is seeking a Cloud Support Engineer with Japanese language proficiency to join their global support engineering team. This role puts you at the forefront of cloud computing technology, where you'll serve as a 'Cloud Ambassador' across AWS's extensive product portfolio.

As a Cloud Support Engineer, you'll be instrumental in helping customers maximize their AWS investment through technical problem-solving and innovative cloud computing solutions. You'll work with a diverse global customer base, handling critical technical issues across multiple AWS services through various communication channels including phone, email, and web chat.

The role offers extensive opportunities for professional growth, including mentoring new hires, developing training materials, collaborating with development teams, and contributing to strategic initiatives. AWS provides comprehensive training programs to ensure your success, focusing on building upon your existing technical knowledge while developing new skills.

Working in a 24/7/365 operation model, you'll be part of a follow-the-sun global team structure, ensuring continuous support for AWS's worldwide customer base. The position requires strong technical troubleshooting abilities, excellent communication skills, and fluency in both Japanese and English.

AWS values diversity of experience and promotes an inclusive culture where employees can thrive. The company offers excellent career development resources, mentorship opportunities, and maintains a strong focus on work-life harmony through flexible working arrangements. Join AWS to be part of a team that's shaping the future of cloud computing while building a rewarding career in a supportive, innovative environment.

Last updated 6 days ago

Responsibilities For Cloud Support Engineer (Japanese language proficiency)

  • Solve customer cases through various contact channels (telephone, email, web/chat)
  • Apply advanced troubleshooting techniques to provide solutions for customers
  • Coach/mentor new hires
  • Develop & present training
  • Partner with development teams on complex issues
  • Write tools/scripts to help the team
  • Work with leadership on process improvement
  • Participate in 24/7/365 operation model including nights, weekends and holidays
  • Write tutorials, how-to videos, and technical articles

Requirements For Cloud Support Engineer (Japanese language proficiency)

Linux
  • 1+ years of network and operating system support, or 1+ years of system administration experience
  • 6+ months of software development, or 1+ years of technical support experience
  • Experience troubleshooting and debugging technical systems
  • Fluency in both written and verbal Japanese

Benefits For Cloud Support Engineer (Japanese language proficiency)

Medical Insurance
Dental Insurance
Vision Insurance
  • Career advancement opportunities
  • Comprehensive training programs
  • Flexible work hours
  • Work-life harmony
  • Inclusive team culture
  • Mentorship opportunities
  • Career development resources

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