Cloud Support Engineer (Japanese language proficiency)

World's largest cloud provider offering 200+ featured products and services
Cloud
Entry-Level Software Engineer
In-Person
5,000+ Employees
1+ year of experience
Enterprise SaaS · Cloud

Description For Cloud Support Engineer (Japanese language proficiency)

Amazon Web Services (AWS), the world's leading cloud platform, is seeking a Cloud Support Engineer with Japanese language proficiency. This role sits at the intersection of customer support and cloud computing, where you'll be part of a global team implementing innovative solutions and solving technical challenges. As a Cloud Support Engineer, you'll serve as a 'Cloud Ambassador' across AWS's extensive product portfolio, working with a global customer base on mission-critical applications.

The role combines technical expertise with customer service excellence, requiring strong problem-solving abilities and communication skills. You'll troubleshoot complex issues across multiple AWS services, create technical content, and contribute to improving support processes. The position offers comprehensive training, mentorship opportunities, and clear career advancement paths within AWS.

Working in AWS Support means joining a diverse, inclusive team that values continuous learning and innovation. You'll be part of a follow-the-sun support model, ensuring 24/7 coverage for AWS's global customer base. The role offers flexibility in work arrangements while maintaining a strong focus on work-life harmony.

This position is ideal for technically-minded professionals with a passion for cloud computing and customer service. You'll need Japanese language fluency and at least one year of relevant technical experience. AWS values diverse experiences and backgrounds, making this an excellent opportunity for both traditional and non-traditional career paths in tech.

The role combines the excitement of working with cutting-edge cloud technology, the satisfaction of solving complex technical challenges, and the opportunity to directly impact AWS's global customer base. You'll be supported by comprehensive training programs and have access to numerous career development resources within one of the world's most innovative companies.

Last updated 2 days ago

Responsibilities For Cloud Support Engineer (Japanese language proficiency)

  • Work on critical, highly complex customer problems that span multiple AWS services
  • Apply advanced troubleshooting techniques to provide unique solutions to customers
  • Provide feedback to internal teams on service improvements
  • Drive tactical & strategic projects to improve support processes
  • Write tutorials, how-to videos, and technical articles
  • Participate in follow-the-sun support model including weekends on rotation
  • Coach/mentor new hires
  • Develop & present training
  • Partner with development teams on complex issues

Requirements For Cloud Support Engineer (Japanese language proficiency)

Linux
  • 1+ years of software development, or 1+ years of technical support experience
  • 1+ years of network and operating system support, or 1+ years of system administration experience
  • Experience troubleshooting and debugging technical systems
  • Fluency in both written and verbal Japanese
  • Bachelor's degree in computer science or equivalent (preferred)

Benefits For Cloud Support Engineer (Japanese language proficiency)

Medical Insurance
Vision Insurance
Dental Insurance
Parental Leave
  • Flexible work hours
  • Career advancement opportunities
  • Comprehensive training programs
  • Mentorship opportunities
  • Employee-led affinity groups
  • Inclusive work culture
  • Work-life harmony

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