Cloud Support Engineer (Japanese language proficiency)
Description For Cloud Support Engineer (Japanese language proficiency)
Amazon Web Services (AWS), the world's leading cloud platform, is seeking a Cloud Support Engineer with Japanese language proficiency. This role sits at the intersection of customer support and cloud computing, where you'll be instrumental in helping global companies leverage AWS's extensive suite of services. As a Cloud Support Engineer, you'll troubleshoot complex technical issues, provide innovative solutions, and act as a 'Cloud Ambassador' across all AWS products.
The position offers a unique opportunity to work with cutting-edge cloud technologies while developing your technical and customer service skills. You'll be part of a global team operating on a follow-the-sun model, ensuring 24/7 support for AWS's diverse customer base. The role combines hands-on technical problem-solving with opportunities for career growth through mentoring, training development, and strategic project leadership.
AWS values diversity and provides an inclusive environment where you can thrive. The company offers comprehensive benefits, flexible work arrangements, and a strong emphasis on work-life harmony. You'll have access to extensive training programs, mentorship opportunities, and clear career advancement paths within the organization.
This role is perfect for someone with a technical background who enjoys solving complex problems and has strong Japanese language skills. You'll be joining a company that's continuously innovating and shaping the future of cloud computing, with opportunities to work on critical projects that impact millions of customers worldwide.
Responsibilities For Cloud Support Engineer (Japanese language proficiency)
- Solve critical, highly complex customer problems across multiple AWS services
- Apply advanced troubleshooting techniques to provide unique solutions
- Provide feedback to internal teams on service improvements
- Drive tactical & strategic projects to improve support processes
- Write tutorials, how-to videos, and technical articles
- Work in a follow-the-sun model including rotational weekends
- Coach/mentor new hires
- Develop & present training
- Partner with development teams on complex issues
Requirements For Cloud Support Engineer (Japanese language proficiency)
- 1+ years of software development, or 1+ years of technical support experience
- 1+ years of network and operating system support, or 1+ years of system administration experience
- Experience troubleshooting and debugging technical systems
- Fluency in both written and verbal Japanese
Benefits For Cloud Support Engineer (Japanese language proficiency)
- Flexible work hours
- Career advancement opportunities
- Comprehensive training programs
- Mentorship opportunities
- Employee-led affinity groups
- Inclusive work culture
- Work-life harmony
