Amazon Web Services (AWS) is seeking a Cloud Support Engineer to join their global support engineering team. As the world's largest cloud provider with over 200 products and services, AWS offers an exciting opportunity to work at the forefront of cloud computing technology.
The role involves acting as a 'Cloud Ambassador' across AWS products, working directly with customers to solve complex technical problems through various channels including phone, email, and web chat. You'll be part of a follow-the-sun operation model, supporting global companies and developers 24/7/365.
Key responsibilities include:
AWS offers comprehensive training programs and career development opportunities, promoting advancement across the organization. The work environment values diversity, inclusion, and work-life harmony, with flexible work arrangements available.
The ideal candidate should have system administration experience, technical support background, and strong troubleshooting skills. Japanese language proficiency is required, making this an excellent opportunity for bilingual technical professionals looking to grow their career in cloud computing.
Working at AWS means joining a culture of continuous learning, innovation, and customer obsession. You'll be part of a global team that's shaping the future of cloud computing while enjoying the benefits of working for one of the world's most customer-centric companies.