Cloud Support Engineer (Korean speaker), AWS Support Engineering

Amazon Web Services (AWS) is seeking a Cloud Support Engineer with Korean language skills to join their world-class support team. This role sits at the intersection of customer service and technical problem-solving, where you'll be working with AWS's global cloud computing platform. As a Cloud Support Engineer, you'll serve as a 'Cloud Ambassador,' helping customers maximize their AWS investment through technical support, troubleshooting, and solution architecture guidance.

The position offers a unique blend of technical challenges and customer interaction, requiring expertise in cloud technologies, operating systems, and networking. You'll be working with cutting-edge cloud computing technologies while supporting AWS's diverse customer base, from startups to Global 500 companies. The role involves both direct customer support through various channels (email, phone, web/live chat) and opportunities for technical growth through project work, tool development, and knowledge sharing.

AWS operates on a follow-the-sun model with Premium Support sites located globally, offering a truly international work environment. The role provides significant opportunities for career development, including the chance to present at AWS events, participate in focused summits, and contribute to the broader AWS technical community through content creation and training.

The ideal candidate will combine strong technical capabilities with excellent communication skills, particularly in Korean. This position offers the opportunity to work with leading engineers worldwide, contribute to improving AWS services through customer feedback, and build a rewarding career in cloud computing with the industry leader. AWS values diversity and work-life harmony, offering an inclusive culture where employees can thrive while maintaining a healthy work-life balance.