Cloud Support Engineer (Korean speaker)

AWS is the world's most comprehensive and broadly adopted cloud platform, pioneering cloud computing with continuous innovation.
Cloud
Mid-Level Software Engineer
In-Person
5,000+ Employees
3+ years of experience
Enterprise SaaS · Cloud

Description For Cloud Support Engineer (Korean speaker)

Amazon Web Services (AWS) is seeking a Cloud Support Engineer with Korean language skills to join their global support team. As a Cloud Support Engineer, you'll be at the forefront of cloud technology, working with AWS's comprehensive suite of services to help customers succeed in their cloud journey.

The role combines technical expertise with customer service excellence, requiring strong problem-solving abilities and communication skills in Korean. You'll be part of a follow-the-sun support model, working with leading companies worldwide to resolve complex technical challenges across the AWS platform.

Your responsibilities will span from advanced troubleshooting and solution development to creating technical content and mentoring team members. You'll collaborate with AWS engineering teams, drive critical customer communications, and contribute to process improvements that enhance the customer support experience.

The ideal candidate brings 3+ years of technical experience, with knowledge in areas such as OS administration, networking, and various development technologies. You'll work in a diverse, inclusive environment that values work-life harmony and offers substantial opportunities for career growth and professional development.

AWS offers comprehensive benefits, including medical, dental, and vision insurance, along with extensive training programs and mentorship opportunities. You'll be part of a culture that embraces continuous learning and innovation, working alongside passionate professionals who are helping to shape the future of cloud computing.

This role is based in Dublin, Ireland, and offers the chance to work with cutting-edge technology while making a significant impact on AWS's global customer base. Join AWS to be part of a team that's driving the evolution of cloud computing and helping customers transform their businesses.

Last updated 3 months ago

Responsibilities For Cloud Support Engineer (Korean speaker)

  • Apply advanced troubleshooting techniques to provide unique solutions to customers' needs
  • Partner with Amazon Web Services teams to help reproduce and resolve customer issues
  • Drive customer communication during critical events
  • Write tutorials, how-to videos, and technical articles for the developer community
  • Work on complex customer problems spanning multiple AWS services
  • Coach/mentor new hires
  • Develop & present training
  • Partner with development teams on complex issues

Requirements For Cloud Support Engineer (Korean speaker)

Python
Ruby
PHP
Java
JavaScript
Linux
  • Excellent oral and written communication skills in Korean Language
  • 3+ years of experience in a Technical role
  • Experience in OS Administration (Linux/Windows) and Network Essentials (DNS, TCP/IP)
  • Experience in one of: Databases, Big Data, Analytics, Security, Development languages, Storage or Content Delivery, DevOps
  • Bachelor's degree in Information Science, IT, Data Science, Computer Science, Engineering, Mathematics, Physics, or related field OR equivalent experience

Benefits For Cloud Support Engineer (Korean speaker)

Medical Insurance
Dental Insurance
Vision Insurance
  • Career advancement opportunities
  • Comprehensive training programs
  • Work-life harmony
  • Mentorship programs
  • Employee-led affinity groups
  • Inclusive work culture

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