Cloud Support Engineer (Level 3), Device OS

Amazon Lab126, a subsidiary of Amazon.com founded in 2004, is seeking a Cloud Support Engineer to join their Device OS team. This role is crucial in supporting the development of innovative consumer electronics like Kindle, Fire tablets, Fire TV, and Amazon Echo. The position involves supporting scalable cloud solutions that enable partners to quickly build and launch services/devices cost-effectively.

As a Cloud Support Engineer, you'll be responsible for supporting T1 cloud services for Device OS, working on multi-year business-critical cloud technology solutions that will be implemented across millions of devices. Your role will involve troubleshooting, triaging, and supporting various AWS environments while managing availability, latency, and performance of mission-critical services.

The ideal candidate should have experience with distributed systems and a strong background in technical support or software development. You'll work closely with Platform and application teams to ensure the highest quality for Device OS deliverables. This role offers the opportunity to work with a world-class team while solving real-world challenges that will transform customer experiences.

The position requires strong technical skills, including experience with AWS infrastructure, monitoring solutions, and software deployment. You'll be part of an inclusive culture at Amazon that empowers employees to deliver the best results for customers. The role offers the chance to work on cutting-edge technology while supporting some of Amazon's most innovative consumer devices.

Join us in shaping the future of consumer electronics while working with a highly accomplished team in a dynamic, fast-paced environment. Your contributions will directly impact millions of users worldwide through Amazon's diverse portfolio of devices and services.