Cloud Support Engineer (Media and Content Delivery)

AWS is the world's most comprehensive and broadly adopted cloud platform, pioneering cloud computing with continuous innovation.
Auckland, New ZealandWellington, New Zealand
Cloud
Mid-Level Software Engineer
Hybrid
5,000+ Employees
3+ years of experience
Enterprise SaaS · Cloud
This job posting may no longer be active. You may be interested in these related jobs instead:
Data Center Engineering Ops Engineer, DCEO

AWS Data Center Engineering Operations Engineer position managing critical infrastructure, maintaining facilities, and ensuring operational excellence for AWS global data centers.

Data Centre Linux & HW Engineer

Data Centre Linux & HW Engineer position at AWS, focusing on infrastructure maintenance, troubleshooting, and system reliability in Mumbai, India.

Critical Infrastructure Mechanical Engineer, Field Engineering

AWS Field Engineer position supporting data center infrastructure, requiring mechanical engineering expertise and 3+ years of mission-critical facility experience.

Systems Development Engineer, ESC Managed Operations

Systems Development Engineer role at AWS focusing on European Sovereign Cloud operations, requiring 3+ years of experience in software development and cloud systems.

Program Manager, Data Center Engineering

Program Manager position at AWS Data Center Engineering team, focusing on organizational metrics, reporting systems, and strategic operations with competitive compensation and benefits.

Description For Cloud Support Engineer (Media and Content Delivery)

Amazon Web Services (AWS) is seeking a Cloud Support Engineer specializing in Media and Content Delivery services. As a vital member of the AWS Support team, you'll be working with cutting-edge cloud technology, supporting services like CloudFront, Simple Email Service, Lambda@Edge, and AWS Elemental services. This role combines technical expertise with customer service excellence, requiring you to troubleshoot complex issues, provide tailored solutions, and drive customer success.

You'll be part of a dynamic environment where every day brings new challenges and opportunities to learn. The position involves working with leading engineers globally, contributing to the developer community through technical content creation, and driving improvements in support processes. AWS values diversity and promotes an inclusive culture where employees can thrive and grow.

The role offers significant career development opportunities, comprehensive training programs, and a flexible hybrid work model. You'll be working for the world's most comprehensive cloud platform provider, contributing to solutions that power businesses from startups to Global 500 companies. AWS emphasizes work-life harmony and provides various resources for professional growth, including mentorship programs and employee-led affinity groups.

Key responsibilities include advanced troubleshooting, customer communication during critical events, partnering with development teams, and mentoring new hires. The ideal candidate should have experience with system administration, networking, and email services, along with knowledge of content delivery networks and video streaming technologies. Join AWS to be part of a team that's continuously innovating and setting new standards in cloud computing.

Last updated 3 months ago

Responsibilities For Cloud Support Engineer (Media and Content Delivery)

  • Learn and use ground breaking technologies
  • Apply advanced troubleshooting techniques to provide unique solutions to customers
  • Interact with leading engineers around the world
  • Partner with AWS teams to help reproduce and resolve customer issues
  • Drive customer communication during critical events
  • Drive projects that improve support-related processes
  • Write tutorials, how-to videos, and technical articles
  • Work on critical, highly complex customer problems across multiple AWS services
  • Coach/mentor new hires
  • Develop & present training

Requirements For Cloud Support Engineer (Media and Content Delivery)

Linux
Python
Java
  • Experience with System Administration and troubleshooting in Linux and/or Windows
  • Experience with Networking and troubleshooting
  • Experience operating and troubleshooting email services
  • Understanding of Content Delivery Networks
  • Understanding of streaming video, digital video and audio standards
  • Knowledge of video packaging and delivery mechanisms
  • Experience with messaging and queueing
  • Experience in scripting

Benefits For Cloud Support Engineer (Media and Content Delivery)

Medical Insurance
Dental Insurance
Vision Insurance
  • Career advancement opportunities
  • Comprehensive training programs
  • Flexible work arrangements
  • Work-life harmony
  • Mentorship programs
  • Employee-led affinity groups
  • Inclusive work culture
  • Career development resources

Interested in this job?