Cloud Support Engineer (Media and Content Delivery)

Amazon Web Services (AWS) is seeking a Cloud Support Engineer specializing in Media and Content Delivery services. As a vital member of the AWS Support team, you'll be working with cutting-edge cloud technology, supporting services like CloudFront, Simple Email Service, Lambda@Edge, and AWS Elemental services. This role combines technical expertise with customer service excellence, requiring you to troubleshoot complex issues, provide tailored solutions, and drive customer success.

You'll be part of a dynamic environment where every day brings new challenges and opportunities to learn. The position involves working with leading engineers globally, contributing to the developer community through technical content creation, and driving improvements in support processes. AWS values diversity and promotes an inclusive culture where employees can thrive and grow.

The role offers significant career development opportunities, comprehensive training programs, and a flexible hybrid work model. You'll be working for the world's most comprehensive cloud platform provider, contributing to solutions that power businesses from startups to Global 500 companies. AWS emphasizes work-life harmony and provides various resources for professional growth, including mentorship programs and employee-led affinity groups.

Key responsibilities include advanced troubleshooting, customer communication during critical events, partnering with development teams, and mentoring new hires. The ideal candidate should have experience with system administration, networking, and email services, along with knowledge of content delivery networks and video streaming technologies. Join AWS to be part of a team that's continuously innovating and setting new standards in cloud computing.