Cloud Support Engineer (Network Infrastructure)

Amazon Web Services (AWS) is seeking a Cloud Support Engineer to join their Network Infrastructure team. As a market leader in cloud computing, AWS offers an exciting opportunity to work at the forefront of transformational technology. In this role, you'll serve as a 'Cloud Ambassador,' supporting a global customer base using AWS's extensive service portfolio.

The position combines technical expertise with customer service excellence, focusing on networking services like Elastic Load Balancing, Auto Scaling, CloudWatch, Route 53, and VPC. You'll troubleshoot complex technical issues, provide architectural guidance, and ensure customer success through various communication channels.

Working in a follow-the-sun model (either Sun-Thu or Tue-Sat), you'll be part of a diverse, inclusive team that values continuous learning and innovation. The role offers significant growth opportunities through mentorship, training programs, and the chance to work with leading engineers worldwide.

Key responsibilities include solving customer cases, applying advanced troubleshooting techniques, driving critical event communication, and contributing to the developer community through technical content creation. You'll also have opportunities to mentor new hires and collaborate with development teams on complex issues.

AWS values diverse experiences and backgrounds, promoting an inclusive culture through employee-led affinity groups and ongoing learning experiences. The company offers a flexible, hybrid work model near Sydney or Melbourne offices, emphasizing work-life harmony and professional development.

This role is ideal for someone with strong networking knowledge, customer service orientation, and a passion for cloud technology. You'll be part of AWS's mission to be Earth's Best Employer while helping customers leverage cloud computing to achieve their business goals.