Cloud Support Engineer (Networking)

AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. As a Cloud Support Engineer (Networking) at AWS, you will:

• Act as a 'Cloud Ambassador' across all cloud products
• Support networking services including Elastic Load Balancing, Firewalls, DNS, Auto Scaling, Cloud Watch, Route 53, Direct Connect, VPN, and VPC
• Learn and use ground breaking technologies
• Apply advanced troubleshooting techniques to provide unique solutions to customers
• Interact with leading engineers worldwide
• Partner with AWS teams to reproduce and resolve customer issues
• Provide feedback to internal AWS teams on service improvements
• Drive customer communication during critical events
• Work on projects to improve support processes and customer experience
• Write tutorials, how-to videos, and technical articles
• Solve complex customer problems spanning multiple AWS services

You'll have opportunities for career development, training programs, and advancement across the organization. AWS values diverse experiences and fosters an inclusive team culture through employee-led affinity groups, ongoing events, and learning experiences.

The role offers work-life harmony with a flexible, hybrid work model near New Zealand Amazon offices. You may be required to work a staggered week (Sun-Thu or Tue-Sat) as part of a follow-the-sun model, with no on-call duties.