Cloud Support Engineer (Networking)

Amazon Web Services (AWS) is seeking a Cloud Support Engineer to join their Support team, focusing on networking expertise. This role puts you at the forefront of cloud technology, working with a global customer base utilizing AWS services. As a 'Cloud Ambassador,' you'll provide critical support across AWS's cloud products, helping customers optimize their infrastructure and resolve complex technical challenges.

The position requires working night shifts in India (7 PM to 4 AM IST or 11 PM to 8 AM IST) as part of AWS's 24/7 global support operation. You'll handle customer cases through multiple channels, including phone, email, and web chat, while applying advanced troubleshooting techniques to resolve networking and cloud infrastructure issues.

Beyond technical support, you'll have opportunities to mentor new team members, develop training materials, collaborate with development teams, and contribute to process improvements. The role demands strong networking knowledge, including expertise in protocols, security, and monitoring tools.

AWS values diversity and provides an inclusive environment where different perspectives are welcomed. The company offers extensive career development resources, mentorship opportunities, and a culture that promotes work-life harmony. You'll be part of a team that's driving cloud innovation and helping customers succeed with AWS technologies.

This role is perfect for someone who combines technical expertise with customer service skills, has a passion for cloud computing, and wants to work with cutting-edge technologies while making a significant impact on AWS's global customer base. The position offers growth opportunities within AWS's dynamic environment while contributing to the success of the world's leading cloud platform.