Cloud Support Engineer - Networking

AWS Cloud Support Engineer position focuses on providing expert technical guidance to a diverse customer base ranging from startups to large enterprises. The role involves deep technical troubleshooting, particularly in networking technologies such as DNS, load balancing, IPsec, SSL, TCP/IP, routing and switching. Engineers work with AWS services including ELB, Route 53, WAF, Virtual Private Network, Direct Connect, Transit Gateway and Auto Scaling.

The position offers a unique opportunity to work with AWS's comprehensive cloud platform, collaborating with global teams and subject matter experts. Engineers operate on a follow-the-sun model, ensuring work-life balance with no on-call requirements. The role combines technical problem-solving with opportunities for growth through training, mentorship, and collaboration with industry experts.

Key responsibilities include providing technical solutions, troubleshooting complex issues, and working closely with various AWS teams to ensure excellent customer experience. Engineers may also contribute to training development, technical content creation, and strategic initiatives.

AWS provides comprehensive training and support for career development, making it suitable for those looking to grow their cloud expertise. The position requires strong networking knowledge and excellent communication skills in both Mandarin and English, as it involves supporting both local and international customers.

The role is based in Taipei and offers the opportunity to work with AWS's extensive service portfolio while contributing to the company's mission of being the earth's most customer-centric company. AWS values diversity, continuous learning, and provides various career advancement opportunities, including potential international roles.