Cloud Support Engineer - Networking

AWS is the world's most comprehensive and broadly adopted cloud platform with over 200 services hosted in 30+ global regions.
Cloud
Mid-Level Software Engineer
In-Person
5,000+ Employees
2+ years of experience
Enterprise SaaS · Cloud
This job posting may no longer be active. You may be interested in these related jobs instead:
Project Manager Construction, AWS Data Center Capacity Delivery

Project Manager role at AWS focusing on data center construction management, requiring 3+ years of experience in construction management and engineering background.

Mech Colo Regional Engineer, Colo Regional Engineering

AWS seeks a Mechanical Colo Regional Engineer in Mumbai to oversee data center operations, design, and maintenance, requiring 6+ years of experience in mission-critical facilities.

Software Development Engineer, AWS EC2 CSSI

AWS EC2 Software Development Engineer position focused on building enterprise-scale cloud computing services and infrastructure.

Network Development Engineer, Internet Edge

Network Development Engineer role at AWS focusing on Internet Edge infrastructure, requiring 4+ years of experience in routing protocols and Linux/Unix environments.

Data Center Technical Support Engineering Operations Engineer, DCEO

AWS seeks Data Center Technical Support Engineer to manage infrastructure operations, maintain critical systems, and drive efficiency in Beijing facility.

Description For Cloud Support Engineer - Networking

AWS Cloud Support Engineer position focuses on providing expert technical guidance to a diverse customer base ranging from startups to large enterprises. The role involves deep technical troubleshooting, particularly in networking technologies such as DNS, load balancing, IPsec, SSL, TCP/IP, routing and switching. Engineers work with AWS services including ELB, Route 53, WAF, Virtual Private Network, Direct Connect, Transit Gateway and Auto Scaling.

The position offers a unique opportunity to work with AWS's comprehensive cloud platform, collaborating with global teams and subject matter experts. Engineers operate on a follow-the-sun model, ensuring work-life balance with no on-call requirements. The role combines technical problem-solving with opportunities for growth through training, mentorship, and collaboration with industry experts.

Key responsibilities include providing technical solutions, troubleshooting complex issues, and working closely with various AWS teams to ensure excellent customer experience. Engineers may also contribute to training development, technical content creation, and strategic initiatives.

AWS provides comprehensive training and support for career development, making it suitable for those looking to grow their cloud expertise. The position requires strong networking knowledge and excellent communication skills in both Mandarin and English, as it involves supporting both local and international customers.

The role is based in Taipei and offers the opportunity to work with AWS's extensive service portfolio while contributing to the company's mission of being the earth's most customer-centric company. AWS values diversity, continuous learning, and provides various career advancement opportunities, including potential international roles.

Last updated 3 months ago

Responsibilities For Cloud Support Engineer - Networking

  • Provide technical solutions to help customers achieve business goals
  • Troubleshoot complex technical issues and find root causes
  • Collaborate with Technical Account Managers, Solution Architects, and Business Development Managers
  • Work with DNS, load balancing, IPsec, SSL, TCP/IP, routing and switching
  • Support AWS services including ELB, Route 53, WAF, VPN, Direct Connect, Transit Gateway
  • Develop and host training, create technical articles, and present at AWS events

Requirements For Cloud Support Engineer - Networking

Linux
  • Experience in network/system administration
  • Good understanding of either layer 3-4 or layer 4-7 protocols
  • Excellent communication skills in Mandarin
  • Understanding of networking concepts (OSI model, IP, TCP, UDP, DNS, HTTP)
  • Ability to communicate in both Mandarin and English

Benefits For Cloud Support Engineer - Networking

Medical Insurance
Dental Insurance
Vision Insurance
  • Work-life balance with flexible schedules
  • Follow-the-sun model with no on-call rotations
  • Comprehensive training and career development
  • Mentorship from experienced Amazonians
  • Global career opportunities
  • Inclusive and diverse work environment

Interested in this job?