Cloud Support Engineer - Networking

World's most comprehensive and broadly adopted cloud platform with over 200 cloud computing services across 30+ global regions.
Cloud
Mid-Level Software Engineer
In-Person
5,000+ Employees
3+ years of experience
Enterprise SaaS

Description For Cloud Support Engineer - Networking

AWS Cloud Support Engineers work with a diverse client base, from startups to enterprise customers, providing expert technical guidance. The role involves handling customer inquiries through various channels, utilizing professional knowledge to investigate cases and identify root causes while understanding each customer's needs and considerations.

At AWS, engineers face new challenges daily and learn cutting-edge technologies, understanding how AWS cloud services are implemented across different industries and scales. You'll collaborate with internal AWS teams, including Technical Account Managers, Solution Architects, and Business Development Managers, while having opportunities to work with world-class Subject Matter Experts and AWS Service Development Teams.

The position focuses on networking expertise, particularly in areas such as DNS, load balancing, IPsec, SSL, TCP/IP, routing, and switching. You'll work with customers using various AWS services including ELB, Route 53, WAF, Virtual Private Network, Direct Connect, Transit Gateway, and Auto Scaling.

AWS provides comprehensive training programs and supports career development through various paths, including opportunities to become Subject Matter Experts (SME) and potential international roles. The work environment promotes work-life harmony with flexible scheduling options and follows a follow-the-sun model without on-call requirements.

The company values diverse experiences and fosters an inclusive culture where different perspectives are respected. AWS is committed to being Earth's Best Employer and provides extensive resources for knowledge-sharing, mentorship, and professional development.

Last updated a month ago

Responsibilities For Cloud Support Engineer - Networking

  • Provide technical consultation to clients ranging from small startups to large enterprises
  • Handle customer inquiries through phone, email, and instant messaging
  • Analyze cases and identify root causes of technical issues
  • Collaborate with internal AWS teams including Technical Account Managers, Solution Architects, and Business Development Managers
  • Work with global Subject Matter Experts and AWS Service Development Teams
  • Create or guide training courses, write technical articles, participate in AWS events
  • Develop tools/scripts and improve processes

Requirements For Cloud Support Engineer - Networking

Linux
  • Experience in network/system administration
  • Good understanding of layer 3-4 or layer 4-7 protocols
  • Strong Chinese communication skills and intermediate English proficiency
  • Basic networking concepts (OSI model, IP connectivity, TCP, UDP, DNS, HTTP)
  • Ability to troubleshoot common network connectivity issues

Benefits For Cloud Support Engineer - Networking

Medical Insurance
Mental Health Assistance
  • Flexible work schedule (Monday-Friday, Tuesday-Saturday, or Sunday-Thursday)
  • No on-call requirements
  • Comprehensive training programs
  • Career development opportunities
  • Global job opportunities
  • Mentorship from experienced Amazonians
  • Work-life harmony

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