Cloud Support Engineer - Networking

AWS Cloud Support Engineer is a dynamic role where you'll leverage your engineering expertise to provide top-tier technical solutions for customers ranging from startups to large enterprises. As part of the AWS Support Engineering team, you'll work in a follow-the-sun model during daytime hours, handling technical problems through multiple communication channels including phone, email, and live chat.

The role involves deep technical problem-solving, where you'll investigate customer issues, determine root causes, and deliver tailored solutions. You'll be part of a collaborative environment, working closely with Technical Account Managers, Solution Architects, and Business Development Managers. The position requires expertise in network/system administration and protocol understanding, with opportunities to work with cutting-edge cloud technologies and AI.

AWS provides comprehensive training and development opportunities, including new hire training, on-the-job training, and mentoring from technical experts. The company emphasizes work-life harmony with flexible scheduling options (Monday-Friday, Tuesday-Saturday, or Sunday-Thursday) and no on-call requirements.

The role is part of AWS Sales, Marketing, and Global Services (SMGS), responsible for driving revenue and growth across various customer segments. AWS values diverse experiences and fosters an inclusive culture through employee-led affinity groups and ongoing learning experiences. The company is committed to being Earth's Best Employer, providing numerous resources for career advancement and professional development.

This position offers an excellent opportunity for those interested in cloud technology, customer support, and technical problem-solving, with clear paths for career growth and skill development in a supportive, diverse environment.