Cloud Support Engineer - Networking

Amazon

World's most comprehensive and broadly adopted cloud platform, pioneering cloud computing and continuous innovation.

Taipei, Taiwan

Cloud

Mid-Level Software Engineer

In-Person

5,000+ Employees

2+ years of experience

Enterprise SaaS · Cloud

Description For Cloud Support Engineer - Networking

AWS Cloud Support Engineer is a dynamic role where you'll leverage your engineering expertise to provide top-tier technical solutions that help customers achieve their goals. As part of AWS's Support Engineering team, you'll work in a follow-the-sun model during daytime hours, engaging with customers through various communication channels including phone, email, and live chat.

The role offers extensive opportunities to enhance your technical skills while working with diverse customers from startups to large enterprises. You'll be at the forefront of cloud technology, solving complex technical problems, and providing tailored solutions to customer needs. The position involves deep technical troubleshooting, customer interaction, and collaboration with various internal teams.

AWS provides comprehensive training and development opportunities, including new hire training, on-the-job training, and mentoring from technical experts. The work environment is inclusive and diverse, encouraging innovation and unique perspectives. You'll be part of AWS's mission to be Earth's Best Employer, with access to knowledge-sharing, mentorship, and career advancement resources.

The role requires expertise in network/system administration, understanding of networking protocols, and experience with various technical aspects like VPN solutions, application stack management, and network administration. You'll work in an environment that values work-life harmony and provides flexible scheduling options.

This position is ideal for someone who enjoys technical problem-solving, has strong communication skills, and wants to grow their career in cloud technology while working with cutting-edge tools and technologies. You'll be part of AWS's larger mission of driving cloud adoption and innovation across various industries.

Last updated 7 days ago

Responsibilities For Cloud Support Engineer - Networking

Solve complex technical problems and identify root causes
Provide technical solutions to customers through multiple communication channels
Host technical training sessions and mentor new hires
Contribute to process improvement initiatives
Perform troubleshooting using internal tooling
Collaborate with Technical Account Managers, Solution Architects, and Business Development Managers

Requirements For Cloud Support Engineer - Networking

Linux

Experience in network/system administration
Good understanding of either layer 3-4 or layer 4-7 protocols
Experience configuring and troubleshooting VPN solutions
Experience managing full application stacks
Proficiency in network administration (DNS, BGP, Load Balancing)
Understanding of firewall concepts and rules

Benefits For Cloud Support Engineer - Networking

Medical Insurance

Dental Insurance

Vision Insurance

Mental Health Assistance

Education Budget

Flexible work schedule
Comprehensive training program
Mentorship opportunities
Career development resources
Inclusive and diverse work environment
Work-life harmony

Amazon

World's most comprehensive and broadly adopted cloud platform, pioneering cloud computing and continuous innovation.

Taipei, Taiwan

Cloud

Mid-Level Software Engineer

In-Person

5,000+ Employees

2+ years of experience

Enterprise SaaS · Cloud

Amazon

Furthest Point From Origin

Data Structures & AlgorithmsEasy

You are given a string moves of length n consisting only of characters 'L', 'R', and '_'. The string represents your movement on a number line starting from the origin 0. In the ith move, you can choose one of the following directions: move to the left if moves[i] = 'L' or moves[i] = '_' move to the right if moves[i] = 'R' or moves[i] = '_' Return the *distance from the origin* of the *furthest* point you can get to after n moves. Example 1: Input: moves = L_RL__R Output: 3 Explanation: The furthest point we can reach from the origin 0 is point -3 through the following sequence of moves LLRLLLR. Example 2: Input: moves = R__LL Output: 5 Explanation: The furthest point we can reach from the origin 0 is point -5 through the following sequence of moves LRLLLLL. Example 3: Input: moves = _ Output: 7 Explanation: The furthest point we can reach from the origin 0 is point 7 through the following sequence of moves RRRRRRR.

Strings

Greedy Algorithms

Amazon

Design a turnstile with locked and unlocked states, and implement insert_token() and push() methods.

System DesignHard

Let's design a turnstile. A turnstile is a type of gate which allows one person to pass at a time. Consider a turnstile at a subway station. There are two panels that rotate to allow a single person passage. The turnstile has two states, Locked and Unlocked, and the customer can either Push the turnstile or Insert a token/card. Here is the state transition table: | Event | Current State | Action | Next State | | :----- | :------------ | :------------- | :--------- | | Push | Locked | | Locked | | Token | Locked | Unlock | Unlocked | | Push | Unlocked | Pass through | Locked | | Token | Unlocked | (discarded) | Unlocked | Requirements: Model the state and behavior of a simple turnstile. Implement two methods: insert_token() push() Consider edge cases and error handling. What happens if someone tries to push without inserting a token? What happens if the system malfunctions? Example: turnstile = Turnstile() print(turnstile.state) # Output: Locked turnstile.push() print(turnstile.state) # Output: Locked turnstile.insert_token() print(turnstile.state) # Output: Unlocked turnstile.push() print(turnstile.state) # Output: Locked How would you approach this design and implementation, keeping in mind scalability, maintainability, and potential future extensions such as different types of tokens or remote unlocking?

Database Problems

Arrays

Strings

Two Pointers

Stacks

Binary Search

Sliding Windows

Linked Lists

Trees

Recursion

Graphs

Dynamic Programming

Greedy Algorithms

Bit Manipulation

Amazon

Work experience and current project

Behavioral

Tell me about your work experience and current project.

Arrays

Strings

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