Cloud Support Engineer - Networking

World's most comprehensive and broadly adopted cloud platform, pioneering cloud computing and continuous innovation.
Cloud
Mid-Level Software Engineer
In-Person
5,000+ Employees
2+ years of experience
Enterprise SaaS · Cloud

Description For Cloud Support Engineer - Networking

AWS Cloud Support Engineer is a dynamic role where you'll leverage your engineering expertise to provide top-tier technical solutions that help customers achieve their goals. As part of the AWS Support Engineering team, you'll work in a follow-the-sun model during daytime hours, engaging with customers through various communication channels including phone, email, and live chat.

The role involves solving complex technical problems, conducting deep analysis to identify root causes, and delivering tailored solutions to customers. You'll be part of a diverse team that values continuous learning and innovation, with opportunities to expand your technical skills while working with various customers from startups to large enterprises.

Your daily responsibilities will include direct customer interaction, technical problem investigation, troubleshooting using internal tools, and collaboration with different teams including Technical Account Managers, Solution Architects, and Business Development Managers. AWS provides comprehensive training, including new hire orientation, on-the-job training, and mentoring from technical experts.

The position offers significant growth opportunities in both technical and leadership areas. You'll work in an inclusive environment that encourages innovative thinking and unique perspectives. AWS values work-life harmony and provides flexible scheduling options, with shifts available Monday-Friday, Tuesday-Saturday, or Sunday-Thursday.

This role is perfect for someone passionate about cloud technology, customer service, and continuous learning. You'll be at the forefront of cloud computing and AI technologies, helping customers achieve their business goals while developing your own career in a supportive, diverse environment.

Last updated 7 days ago

Responsibilities For Cloud Support Engineer - Networking

  • Solve complex technical problems and identify root causes
  • Provide technical solutions to customers through multiple communication channels
  • Host technical training sessions and mentor new hires
  • Perform troubleshooting using internal tooling
  • Collaborate with Technical Account Managers, Solution Architects, and Business Development Managers
  • Continuously learn and expand technical knowledge

Requirements For Cloud Support Engineer - Networking

Linux
  • Experience in network/system administration
  • Good understanding of either layer 3-4 or layer 4-7 protocols
  • Experience configuring and troubleshooting VPN solutions
  • Experience managing full application stacks
  • Proficiency in network administration (DNS, BGP, Load Balancing)
  • Understanding of firewall concepts and rules

Benefits For Cloud Support Engineer - Networking

Medical Insurance
Dental Insurance
Vision Insurance
Mental Health Assistance
Education Budget
  • Flexible work schedule
  • Comprehensive training program
  • Mentorship opportunities
  • Career development resources
  • Inclusive and diverse work environment
  • Work-life harmony

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