Cloud Support Engineer - Networking

AWS Cloud Support Engineers work with a diverse client base, from startups to enterprise customers, providing expert technical guidance. The role involves handling customer inquiries through various communication channels, requiring deep technical knowledge to troubleshoot issues and understand client needs. At AWS, you'll face new challenges daily, learning cutting-edge cloud technologies and their applications across different industries. You'll collaborate with internal teams including Technical Account Managers, Solution Architects, and global Subject Matter Experts.

The position focuses on networking expertise, particularly in areas like DNS, load balancing, IPsec, SSL, TCP/IP, and routing/switching. You'll work with AWS services including ELB, Route 53, WAF, VPN, Direct Connect, and Transit Gateway. The role offers flexible scheduling with no on-call requirements, following a follow-the-sun model.

AWS provides comprehensive training programs, mentorship opportunities, and clear career progression paths. The company values diverse experiences and fosters an inclusive culture where different perspectives are welcomed. You'll have opportunities to contribute to training materials, technical documentation, and participate in AWS events.

The ideal candidate should possess strong networking fundamentals, system administration experience, and excellent communication skills in both Chinese and English. AWS offers a supportive environment for professional growth, with opportunities to work on global projects and potential international career advancement.