Cloud Support Engineer - Networking

World's most comprehensive and broadly adopted cloud platform, pioneering cloud computing with over 200 services across 30+ global regions.
Cloud
Mid-Level Software Engineer
Hybrid
5,000+ Employees
2+ years of experience
Enterprise SaaS · Cloud

Description For Cloud Support Engineer - Networking

AWS Cloud Support Engineer - Networking position offers an exciting opportunity to work with Amazon Web Services, the world's leading cloud platform. In this role, you'll provide technical expertise to a diverse client base, from startups to enterprise customers, helping them leverage AWS's comprehensive suite of cloud services.

The position focuses on networking technologies including DNS, load balancing, IPsec, SSL, TCP/IP, and various AWS services like ELB, Route 53, WAF, and Direct Connect. You'll work in a collaborative environment, partnering with Technical Account Managers, Solution Architects, and global Subject Matter Experts to deliver exceptional customer solutions.

AWS provides comprehensive training and development opportunities, ensuring you stay current with the latest cloud technologies. The role offers a flexible work schedule with no on-call requirements, following a follow-the-sun model. You'll be part of a global team that values diversity, continuous learning, and work-life harmony.

Key responsibilities include technical consultation, problem-solving, training development, and collaboration with global teams. The ideal candidate should have network/system administration experience, strong understanding of networking protocols, and excellent communication skills in both Chinese and English.

AWS offers a supportive environment for career growth, with opportunities for global mobility, mentorship, and skill development. The company's commitment to being Earth's Best Employer means you'll find endless knowledge-sharing opportunities and resources to develop into a well-rounded professional.

Last updated 7 days ago

Responsibilities For Cloud Support Engineer - Networking

  • Provide technical consultation to clients ranging from small startups to large enterprises
  • Handle customer inquiries through phone, email, and instant messaging
  • Troubleshoot and analyze cases to identify root causes
  • Work with internal AWS teams including Technical Account Managers, Solution Architects, and Business Development Managers
  • Collaborate with global Subject Matter Experts and AWS Service Development Team
  • Create training materials and technical documentation

Requirements For Cloud Support Engineer - Networking

Linux
  • Experience in network/system administration
  • Good understanding of layer 3-4 or layer 4-7 protocols
  • Strong Chinese communication skills and intermediate English proficiency
  • Understanding of network fundamentals (OSI model, IP connectivity, TCP, UDP, DNS, HTTP)
  • Experience with network troubleshooting

Benefits For Cloud Support Engineer - Networking

Medical Insurance
Mental Health Assistance
  • Comprehensive training and development programs
  • Global career opportunities
  • Mentorship program
  • Work-life balance
  • Flexible working schedule (Mon-Fri, Tue-Sat, or Sun-Thu)
  • No on-call requirements

Interested in this job?

Jobs Related To Amazon Cloud Support Engineer - Networking

Mechanical Design Engineer, Data Center Design Engineering

Design and implement mechanical systems for AWS data centers, focusing on HVAC and infrastructure solutions with competitive compensation and benefits.

Solutions Architect, National Security Solutions Architecture Team

AWS Solutions Architect position supporting US Government customers, requiring TS/SCI clearance and cloud architecture expertise.

Mechanical Design Engineer, Data Center Design Engineering

Mechanical Design Engineer position at AWS Infrastructure Services, focusing on data center design and mechanical systems, offering competitive compensation and growth opportunities.

Systems Development Engineer, ADC2S

AWS seeks Systems Development Engineer for Builder Tools team, focusing on government cloud solutions, requiring TS/SCI clearance and strong technical expertise.

Cloud Support Engineer - Bigdata (Mandarin Speaker)

Cloud Support Engineer position at AWS focusing on BigData solutions, requiring Mandarin fluency and experience with Hadoop ecosystem and cloud technologies.