Cloud Support Engineer (Networking Monitor and Scale)

Amazon

World's most comprehensive and broadly adopted cloud platform since 2006, offering 240+ fully featured services across 33 geographic regions.

Sydney NSW, Australia • Melbourne VIC, Australia

Cloud

Mid-Level Software Engineer

Hybrid

5,000+ Employees

3+ years of experience

Enterprise SaaS · Cloud

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Description For Cloud Support Engineer (Networking Monitor and Scale)

Amazon Web Services (AWS) is seeking a Cloud Support Engineer to join their global support team. This role is crucial in helping customers succeed with AWS services, particularly focusing on networking solutions. As a Cloud Support Engineer, you'll be at the forefront of cloud technology, working with leading companies worldwide. You'll troubleshoot complex technical issues, provide solutions across AWS services, and act as a 'Cloud Ambassador.'

The position involves working with cutting-edge cloud computing technologies, helping customers understand application architectures, and ensuring AWS maintains its position as a leading technology organization. You'll be part of a team that values innovation, continuous learning, and customer success.

Working in a follow-the-sun model (either Sun-Thu or Tue-Sat), you'll handle customer cases through various channels, develop technical content, and collaborate with development teams. The role specifically focuses on networking services such as Elastic Load Balancing, Auto Scaling, CloudWatch, Route 53, and VPC.

AWS offers extensive career development opportunities, comprehensive training programs, and a culture that promotes diversity and inclusion. The company values work-life harmony and provides flexible working arrangements. You'll be part of an organization that's continuously innovating and serving millions of customers, from startups to enterprises and government agencies.

This is an excellent opportunity for someone with strong networking expertise who wants to work with cloud technologies and make a significant impact on AWS's global customer base.

Last updated 3 months ago

Responsibilities For Cloud Support Engineer (Networking Monitor and Scale)

Solve customer cases through various contact channels (telephone, email, web/chat)
Apply advanced troubleshooting techniques to provide solutions
Drive customer communication during critical events
Write tutorials, how-to videos, and technical articles
Work on complex customer problems spanning multiple AWS services
Coach/mentor new hires
Partner with development teams on complex issues
Support and focus on Networking services (ELB, Auto Scaling, CloudWatch, Route 53, VPC)

Requirements For Cloud Support Engineer (Networking Monitor and Scale)

Linux

Bachelor's degree in Information Science/IT, Data Science, Computer Science, Engineering, Mathematics, Physics, or related field
Good knowledge of network security (SSL/TLS, Network and Web Application Firewalls, Intrusion Detection and Prevention Services)
Good OS knowledge oriented to maintenance and administrative purposes (Windows or Linux)
Experience with Networking and troubleshooting (HTTP, TCP/IP, DNS, Routing and Switching, Load Balancing)

Benefits For Cloud Support Engineer (Networking Monitor and Scale)

Medical Insurance

Dental Insurance

Vision Insurance

Career development opportunities
Comprehensive training programs
Flexible work schedule
Work-life harmony
Mentorship programs
Knowledge-sharing resources

Amazon

World's most comprehensive and broadly adopted cloud platform since 2006, offering 240+ fully featured services across 33 geographic regions.

Sydney NSW, Australia • Melbourne VIC, Australia

Cloud

Mid-Level Software Engineer

Hybrid

5,000+ Employees

3+ years of experience

Enterprise SaaS · Cloud

Amazon

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