Cloud Support Engineer, Region Services

AWS Utility Computing (UC) is at the forefront of cloud innovation, managing crucial services like S3 and EC2, along with continuous product developments that maintain AWS's industry leadership. As a Cloud Support Engineer, you'll be instrumental in supporting AWS's comprehensive service portfolio, including Compute, Database, Storage, IoT, Platform, and Productivity Apps services. This role puts you on the cutting edge of cloud technology, where you'll empower customers to maximize their AWS potential.

Your responsibilities will span from advanced troubleshooting to strategic customer guidance, making you a true "Cloud Ambassador." You'll work directly with customers to solve complex technical challenges, collaborate with engineering teams, and contribute to the improvement of AWS services. The role offers significant growth opportunities within AWS's rapidly evolving cloud computing environment.

The position combines technical expertise with customer service excellence, requiring strong problem-solving abilities and communication skills. You'll be part of a diverse team that values work-life harmony and inclusive culture. AWS provides comprehensive career development resources, including mentorship programs and employee-led affinity groups.

This role is perfect for technically skilled professionals who are passionate about cloud technology and customer success. You'll have the opportunity to work on critical projects, mentor others, and contribute to AWS's continuous innovation. The position requires Australian Government Security Vetting Agency clearance and offers flexible working arrangements including rotational weekend shifts based on customer demand.